Facebook Customer Service Issues

Archive 112

The following are issues that customers reported to GetHuman about Facebook customer service, archive #112. It includes a selection of 20 issue(s) reported July 20, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I have been attempting to secure a verified badge for my client, Nadia Buari, a well-known movie star from Ghana with a significant following. She has been featured in numerous successful movies, magazines, TV shows, and news reports. You can find her directly on Google by searching for "Nadia Buari" or on Wikipedia with the link to her profile. Unfortunately, Nadia has experienced identity theft on Instagram due to her unverified account. Despite our efforts with various agencies, we have been unsuccessful in obtaining the blue tick verification badge. We recently received a quote of $[redacted] from realigfollowers.com, but I am doubtful of its authenticity and suspect it might be a scam. I would greatly appreciate your help in getting her account verified with the blue tick. Details: Current followers: [redacted] IG handle: iamnadiabuari Email: [redacted] Thank you for your assistance. Cedric N
Reported by GetHuman900378 on الجمعة ٢٠ يوليو ٢٠١٨ ١٦:٠٣
Hello, I am Christa P. from Stamford, CT. Recently, I received a concerning phone call from Century. They mentioned something about placing an arrest for someone named Miss Christa P. from Stamford, CT. I am baffled by this since I believe I haven't done anything wrong. Could this be related to something on Facebook? I have been speaking out against bullying on social media, which I think is a noble cause. No one should have to endure harassment online. Perhaps I should consider reporting the bullies myself rather than being targeted. If needed, I am willing to take a stand against bullying with a rally in Stamford, CT. Please contact me at [redacted] to clarify this situation. Thank you, Christa.
Reported by GetHuman900639 on الجمعة ٢٠ يوليو ٢٠١٨ ١٧:٠٨
Good evening, I am seeking assistance in reporting and removing a video related to a police incident at my workplace. The incident occurred yesterday around 6pm at Top Dog Groomers on Borough Road in Prenton. The video involves a male named Jay Moey, who is associated with one of the staff members. He entered the shop uninvited, ignored requests to leave from my boss, and behaved in an intimidating manner. Jay Moey insulted and named me in the video, attempting to provoke a reaction. My boss and I are deeply upset by this and have received messages from numerous viewers of the video. We are unsure how Jay Moey was able to post this insulting video while trespassing, and despite reporting it multiple times, we have been unable to have it removed. The situation has now become a police matter, with crime reference number [redacted]8 from Merseyside Police. Thank you for any assistance you can provide in addressing this issue.
Reported by GetHuman-emmashan on الجمعة ٢٠ يوليو ٢٠١٨ ١٩:٢٤
I have not received private Facebook announcements since roughly September last year. The only announcements I've been getting are public shoutouts for occasions like my birthday with over a million likes, which I find intrusive and unsettling. I believe this might be related to making an assignment public on a connected social media site last April. I've mentioned this issue to the Help Center, but I'm still unable to access my Support Inbox. These public announcements, some with my name, continue to appear causing me discomfort and privacy concerns. Despite having removed the assignment from the other platform, these incidents persist, such as the recent post "World Emoji Day Kenya!" receiving millions of likes. I hope for a resolution where I can receive Facebook announcements without my name included and regain the ability to share them with my friends as I used to.
Reported by GetHuman-kenyal on الجمعة ٢٠ يوليو ٢٠١٨ ٢٠:٠٧
Hello, I am reaching out regarding my Facebook account, which has been hacked. The account name is M. Ashiq Islam Rubel. The hacker is threatening to post three videos on my wall and send them to all my friends unless I send them 1,[redacted] euros. I urgently need help from the Facebook team to recover my account so I can regain access and to delete the videos and pictures posted by the hacker. Your assistance in resolving this issue is greatly appreciated. Thank you for your help and support.
Reported by GetHuman-onice on الجمعة ٢٠ يوليو ٢٠١٨ ٢٠:٤٩
After two decades of using the email address [redacted], I recently switched to [redacted] Unfortunately, I overlooked updating this new email on my Facebook account. Additionally, I never added my phone number as I didn't realize its importance in account recovery processes. Yesterday, a hacker compromised one of my Facebook friends' accounts, leading to a video being sent to me via Messenger. Regrettably, I opened it and now find myself unable to access Facebook on my iPad or cell phone. I'm prompted to enter a reset code sent via text, but as my phone number isn't linked to my account and only my old email is on file (which I no longer use), I'm at an impasse. Can anyone provide guidance on how to resolve this issue?
Reported by GetHuman901828 on الجمعة ٢٠ يوليو ٢٠١٨ ٢٢:٣٥
Hello, I am Grace A., and I have a Facebook account registered under [redacted] During my recent stay in Bali, I noticed unauthorized access from Lebanon, Kesserwan on my account. I promptly changed the password. Subsequently, I received suspicious links and faced another login attempt from Lebanon, but I was not in Kesserwan at the time. Despite my attempts to reset the password, my email was compromised. Even the trusted contacts method failed to send a verification code. I am seeking assistance to regain access to my account as this situation is causing me distress, especially considering my pregnancy. My husband, E. Azzi, and a friend have also contacted the help center to no avail. I appreciate any help and support in resolving this matter promptly.
Reported by GetHuman901861 on الجمعة ٢٠ يوليو ٢٠١٨ ٢٢:٤٦
My name is Genera LeBlanc, and my username is Genera LeBlanc. I recently discovered that my password was changed without my knowledge. The last password I remember using was glmcjc77. I noticed this when I tried to log back in on my phone, only to find out that the password had been changed two months ago. Since I started this account, both my phone number and primary email have changed. My new phone number is [redacted], and my current email is [redacted] I have already submitted a copy of my ID to prove my identity, but I received an email saying it was not accepted. I have since sent my ID again to help resolve this issue. The original username on this account may have been Genera Morris, which I updated to Genera LeBlanc in [redacted] or [redacted]. I would appreciate any assistance in recovering access to my account.
Reported by GetHuman-bestofth on السبت ٢١ يوليو ٢٠١٨ ٠١:٠٣
I forgot my Facebook password and lost my phone, so I can't access my account. The recovery email and phone are no longer available as I lost them. I need urgent help to regain access to my account. Facebook Details: - Phone Number: [redacted] - Name: Shanireh Sha - Email: [redacted] I will update with my ID below. Please help me recover my account as soon as possible. Contact me at [redacted]
Reported by GetHuman-shakicci on السبت ٢١ يوليو ٢٠١٨ ٠٢:٥٨
I verified my account using my cell phone as requested, but it got blocked again after being unblocked for about an hour and a half. I was then asked to send a picture, which I did. I was in Fishworld and had purchased a Facebook card to buy fish buck items, but now all my items, fish bucks, and stuff in the auction house are stuck in that account. I would like a refund for my money. After this experience, I am hesitant to spend any more real money on this site.
Reported by GetHuman-gotsteel on السبت ٢١ يوليو ٢٠١٨ ٠٣:٢٨
I am having trouble accessing my account due to a series of unexpected login requests and security verifications. I received messages prompting me to log in, and when I tried, I was informed that my password was incorrect. Despite attempting to reset it, I did not receive the verification codes. Later, I was asked for an SMS code that I had not been sent, followed by prompts to identify street signs and buses. This has left me feeling distressed as I urgently need access to communicate with my boyfriend in Egypt, especially since it is my birthday. I found myself changing my password multiple times, which has now led to confusion about which password is valid. I am seeking assistance to regain access to my account as this is a new and distressing experience for me.
Reported by GetHuman902528 on السبت ٢١ يوليو ٢٠١٨ ٠٤:٥٨
Opened a Facebook page and encountered a message stating I was blocked due to community standards for a post asking, "Why do older men love younger girls?," which was meant to highlight a disturbing YouTube video showing a toddler playing with a dangerous weapon. This is the 15th time facing restrictions, causing additional work. My eyes now get irritated after just 10 minutes online. I am unable to post a photo of masked armed men due to these issues. Mark Zuckerberg's house is unattractive, and it could be easily taken down by 3,[redacted] combat-experienced individuals while his 16 bodyguards would be ineffective. As a politician, I aim to make Facebook Public Domain once I am in office, as many individuals store valuable data there. I've utilized my limited free time to express these concerns. I have a network of 7,[redacted] VIP contacts including individuals from the Secret Service, Homeland Security, former Prime Ministers, NATO officials, NASA personnel, Italian Parliament members, and the Crown Prince of Dubai. I urge Facebook to ensure any attempts on me are met with effective action and respect for the Constitution.
Reported by GetHuman840951 on السبت ٢١ يوليو ٢٠١٨ ٠٧:١٢
I need help accessing my Facebook account. I can still access my email and know my password. I was logged in about a week ago. Every time I try to log in, it asks me to match pictures with people's names or enter the first 6 digits of my credit card number, which I don't have anymore. After completing the picture match, a message says my account's security has been affected, and it's locked. Can someone please assist me in regaining access to my account? My email is [redacted], and my name is Cindy. The name on the account is Cindy Lofgren Lindsay. Thank you.
Reported by GetHuman-pfreakyc on السبت ٢١ يوليو ٢٠١٨ ٠٩:٠٦
I am experiencing difficulty accessing my Facebook account. Despite having my email address and password, I am unable to log in successfully. I am prompted to match pictures with people's names or enter the first digits of a credit card number that I no longer possess. After completing the picture matching step, I receive a message stating that there was unusual login activity and my account has been locked for security reasons. Facebook requests steps to confirm my identity and regain access to my account. I am seeking assistance to restore access to my account. My email is *****@***.com, and my name is Cindy. The name on the account is Cindy Lofgren Lindsay. Thank you for your help in resolving this issue.
Reported by GetHuman-pfreakyc on السبت ٢١ يوليو ٢٠١٨ ٠٩:٢٨
Hello Mark Zuckerberg, I am Md.Shahadat Hossain from Dhaka, Bangladesh. A few days ago, I lost access to my valuable Facebook account under the name of Shahadat Farazi Sakib. My correct name is Md.Shahadat Hossain. The email for login is [redacted], and the phone number associated with it is +[redacted][redacted]. Unfortunately, my account was disabled by mistake. I confirm my acceptance of the Statement of Rights & Responsibilities and pledge not to violate any rules and conditions of using Facebook. I deeply regret my error and assure you it won't happen again. I have submitted my real national ID card, passport photo, Facebook profile picture, and cover photo. Kindly review this information for verification purposes and kindly restore access to my valuable account promptly. Thank you, Facebook Team.
Reported by GetHuman-engsaki on السبت ٢١ يوليو ٢٠١٨ ١٠:١٧
My Facebook account, under the username "xamiy," was recently deactivated by Facebook claiming ineligibility to use the platform. I find this decision unjustified as I abided by the rules, used my real name and photo, and did not engage in any inappropriate behavior. I suspect the account was flagged due to my use of VPN proxies for browsing restricted sites, which may have triggered Facebook's security measures. I am willing to verify my identity and discontinue VPN usage if required to reactivate my account. If reactivation is not possible, I kindly ask for access to download my nine years' worth of photos and memories from the platform. Thank you for your assistance in resolving this matter.
Reported by GetHuman-mahmedmu on السبت ٢١ يوليو ٢٠١٨ ١٣:٠٧
Dear Facebook Management, I hope this message finds you well. I am having trouble accessing my Facebook account due to a lost password or a possible hacking incident. I have attempted multiple times to log in without success. The email associated with my account is [redacted], but I no longer have access to it. The phone number linked to my account is also outdated as I have changed it since. I can provide details of friends on my friend list to verify my identity. I kindly request your assistance in recovering my account as it holds precious memories such as photos and connections with family. I will be eagerly awaiting a positive outcome. Thank you, Mustafa Ali
Reported by GetHuman-mustafal on السبت ٢١ يوليو ٢٠١٨ ١٣:٥٢
I recently deactivated my Facebook account, and when attempting to log back in, I inadvertently triggered two-factor authentication. Unfortunately, due to an error while selecting options during this process, I have now been permanently locked out of my account. Additionally, my cell phone number linked to the account was changed on my Apple device several months ago and not updated. I am reaching out to request assistance in verifying my identity to regain access to my Facebook profile. This is essential for me as there are precious memories and important visa-related messages on Messenger with my partner. Despite my previous attempts to contact support and provide proof with my passport and birth certificate, I have not been successful. Your help in resolving this issue would be greatly appreciated.
Reported by GetHuman903233 on السبت ٢١ يوليو ٢٠١٨ ١٥:١٧
My friend owns a restaurant called "Asie Moderne" in Luxembourg. Another restaurant called "Villa d'asie" insulted my friend by calling them "Shit Restaurant Guys" because they believe he is stealing their customers. In response, my friend gave them a 1-star review on Facebook for their negative comments. Unfortunately, they took a screenshot of his review and posted it on the account of "Qiangqiang Pan" to use it for advertising. This has led to confusion among customers, resulting in some not coming to eat at his restaurant anymore. This incident occurred about 3 months ago, yet there are still ongoing negative comments. I kindly request Facebook to remove this post.
Reported by GetHuman903443 on السبت ٢١ يوليو ٢٠١٨ ١٦:٣٤
Patricia Wheeler has invited you to join the group "Searching for group name." Hey there! I enjoy laughter and having a good time in the bedroom, and now I'm seeking a playmate since I'm feeling bored. Are you interested? 😉 Groups offer a separate space where you can share photos and videos, collaborate on projects, create events, and conduct polls. Click to Join Group. If you wish not to receive email invites from this group in the future, please unsubscribe using the provided link. Facebook, Inc., Attention: Community Support, 1 Facebook Way, Menlo Park, CA [redacted].
Reported by GetHuman-rogerdav on السبت ٢١ يوليو ٢٠١٨ ١٦:٣٦

Help me with my Facebook issue

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