My friend was hacked on FB, I opened a video, now I cannot log on.

GetHuman901828's customer service issue with Facebook from July 2018

78495 similar
0 following
Help with my Facebook issue
GetHuman901828's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman901828 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman901828 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman901828's own words
Get on my account ... After ** years of having only one email address (*****@***.com), I had to change to *****@***.com, but failed to change this on my Facebook account. *I also never put my phone number on the account as I did not understand how essential it would be in problem resolution. *Yesterday one of my Facebook friends got hacked, then a video was sent to me from her through Messenger and I foolishly opened it. Now I can't log in on iPad or my cell phone. I am notified I am being texted a code for reset, but this impossible as I never registered my phone number, and all Facebook has is my old email which I no longer have access to. Can you please help?
They say a reset code is being texted to me, but I never gave my phone number, so I'm in a loop.
Attaching my current email to my account instead of my old one that I no longer have access to, and actually know my phone number so I can really receive a text.
I've been a customer about ** years.
Clearing out cookies on my iPad,
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman901828
Jul 20th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 78495 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman901828 started working on this issue
Jul 20th, 2018 10:35pm
GetHuman901828 indicated the issue is not fixed yet.
Jul 21st, 2018 12:52pm
GetHuman901828 indicated the issue is not fixed yet.
Jul 21st, 2018 12:57pm
GetHuman901828 indicated the issue is not fixed yet.
Jul 22nd, 2018 8:10pm
GetHuman901828 indicated the issue is not fixed yet.
Jul 25th, 2018 12:10pm
GetHuman901828 indicated the issue is not fixed yet.
Jul 25th, 2018 12:11pm