I was emailed by fb that someone was attempting to login my account in NJ*I let fb know...

GetHuman-edacurt's customer service issue with Facebook from July 2018

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The issue in GetHuman-edacurt's own words
I was emailed by fb that someone was attempting to login my account in NJ*I let fb know that was not me.*I login from Scanlon, MN*I changed password and the trouble started...*I followed instructions, then it got to the part with fb sending me a code through sms text *That has never happened.*Now fb tells me too many requests, however nothing ever came via text....*The code came through email for the password change, but not generator code...*I have had fb for over five years, this is the first I heard of a generator code....*Also, I went through the steps with a selfie of me and a code on a piece of paper...*I did this twice and no response...*Can you please help me, I am a hairdresser and my clients reach me through Fb and messenger...*My name is Eda Nielsen
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Facebook

Customer service issue
Reported by GetHuman-edacurt
Jul 20th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 6 customers so far
Similar issue to 78120 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-edacurt started working on this issue
Jul 20th, 2018 2:05pm
GetHuman-edacurt indicated the issue is not fixed yet.
Jul 20th, 2018 3:22pm
GetHuman-edacurt indicated the issue is not fixed yet.
Jul 20th, 2018 3:26pm