My daughter's account was hacked and all her professional pictures are no longer availa...

GetHuman-rscheff's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rscheff's own words
My daughter's account was hacked and all her professional pictures are no longer available. She can not open her account and it appears to be attached to another account which is in a foreign language. She has opened another account under Laura Beth Howarth her old account was Laura Howarth and she is from Lakeville, MA. This person or entity is sending friend requests under my daughter's name and then hacking those accounts. I need to talk to a live person about this. I have tried reporting this issue through your help program but received no help.
GetHuman-rscheff did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-rscheff
Jul 19th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 77544 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rscheff started working on this issue
Jul 19th, 2018 8:33pm
GetHuman-rscheff indicated the issue is not fixed yet.
Jul 19th, 2018 10:06pm
GetHuman-rscheff indicated the issue is not fixed yet.
Jul 19th, 2018 10:08pm
GetHuman-rscheff indicated the issue is not fixed yet.
Jul 19th, 2018 10:09pm
GetHuman-rscheff indicated the issue is not fixed yet.
Jul 20th, 2018 10:23pm
GetHuman-rscheff indicated the issue is not fixed yet.
Jul 22nd, 2018 10:35pm
GetHuman-rscheff indicated the issue is not fixed yet.
Jul 22nd, 2018 10:37pm
GetHuman-rscheff indicated the issue is not fixed yet.
Jul 22nd, 2018 10:38pm
GetHuman-rscheff indicated the issue is not fixed yet.
Jul 22nd, 2018 10:39pm