Someone gained access to my old deactivated account. They went in changed the password...

GetHuman-kamilyad's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kamilyad's own words
Someone gained access to my old deactivated account. They went in changed the password, added a *-step authentication feature, and locked me out of my account. I’ve sent my ID and a picture of myself hold a code to Facebook twice to recover the account. No one has reached out to me. Someone is in my old account where it’s important information and everything in it. Please help me gain access to my account.
GetHuman-kamilyad did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-kamilyad
Jul 19th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 77485 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-kamilyad started working on this issue
Jul 19th, 2018 7:07pm
GetHuman-kamilyad indicated the issue is not fixed yet.
Jul 19th, 2018 8:42pm