I had fraud on my account in ****. Now I would like to use the ad portion of my accoun...

GetHuman896887's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman896887's own words
I had fraud on my account in ****. Now I would like to use the ad portion of my account buy Facebook says I have to pay off the old charges through my CC company. The CC company says it's to old and they wont help me. I don't know what to do to be able to use my account. I have emailed * times with the same answer contact the CC company. I am willing to pay the old charges if necessary but no one answers me.
GetHuman896887 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman896887 fixed the problem
I just kept sending emails * in total before anyone did something. They never answered me just fixed it.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman896887
Jul 19th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
GetHuman896887 shared how to fix
Seen by 3 customers so far
Similar issue to 77343 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman896887 started working on this issue
Jul 19th, 2018 3:57pm
GetHuman896887 indicated the issue is not fixed yet.
Jul 19th, 2018 11:31pm
GetHuman896887 confirmed the issue is fixed. Hooray!
Jul 23rd, 2018 1:43pm