The hacker still shows up on my login. How can I get rid of him? I am pictured first, but he seems more prominent. I am Dwight, he is Walter and is still pictured on my login. How do I delete his profile?

GetHuman-dwightdd's customer service issue with Facebook from July 2018

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0 following
Help with my Facebook issue
GetHuman-dwightdd's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dwightdd will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dwightdd can let us know if they help or not.
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The issue in GetHuman-dwightdd's own words
My account has been hacked. I have changed the password, got rid of all old email addresses, but I still seem to be locked out and the suspicious person still shows up on my profile....
I have deleted all old email addresses and changed the password twice today....
Getting rid of Walter!
I do a lot of advertising on Facebook
I have an issue with Facebook too
How GetHuman-dwightdd fixed the problem
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Customer service issue
Reported by GetHuman-dwightdd
Jul 18th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 76592 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-dwightdd started working on this issue
Jul 18th, 2018 8:45pm
GetHuman-dwightdd shared this issue with friends on Facebook
Jul 18th, 2018 8:46pm
GetHuman-dwightdd indicated the issue is not fixed yet.
Jul 18th, 2018 9:54pm
GetHuman-dwightdd indicated the issue is not fixed yet.
Jul 18th, 2018 9:57pm
GetHuman-dwightdd indicated the issue is not fixed yet.
Jul 18th, 2018 10:00pm