Facebook Customer Service Issues

Hello, Yesterday, everything was normal when I used my account. However, today when I attempted to log in, my password was not accepted. An error message appeared prompting me to try again, but it kept failing. When I tried to reset my password, the reset email was sent to a Russian email address that I do not recognize, not to my own email. I am confused as to why the password reset email was not sent to my registered email address. I am also concerned as my password, which was working fine yesterday, is suddenly not accepted. I worry that my account may have been compromised as I have important personal photos and chats stored there. Your prompt assistance in resolving this matter is greatly appreciated. If needed, please find the incorrect email address where the notification was sent. Thank you.

To the concerned party, I am contacting you regarding my business page, facebook.com/LaPiedradelaIguana, which I established using my email address, [redacted], in [redacted]. Recently, my former business partner, Filippo Gastaldi, operating under the alias 'Parseshwar Giri' on Facebook, removed me as an administrator of the page, despite the fact that it does not belong to him. I am the original creator and sole manager of this page. I also have a record of paying for advertising in March using my credit card, which should be verifiable in your system. I am seeking assistance from Facebook to reverse this action. Filippo (Parseshwar) appears to be mentally unstable and uncooperative. He has recently posted inappropriate content about Facebook on his own profile. I am concerned that the hard work I have invested in promoting my bar over the years is now at risk. I urge you to review your records, which will confirm that I am the rightful owner of the page. I appreciate any help in reclaiming my page. Thank you for your anticipated support.

To whom it may concern, I am contacting you regarding my business page, La Piedra de la Iguana, which I established with my email address, [redacted], in approximately [redacted]. Recently, my business partner, Filippo Gastaldi, also known on Facebook as 'Parseshwar Giri,' removed me from the page's administration, even though I am the original creator and have been managing it for years. I have invested in advertising for this page using my credit card back in March, which should be verifiable in your records. I am seeking assistance from Facebook to reverse this decision as Filippo (Parseshwar) is uncooperative due to mental instability, as evidenced by inappropriate posts on his profile. I fear losing the progress and effort I have dedicated to my bar's online presence. I urge you to consider the record, which highlights my role in initiating the page and help me regain control. I await your prompt response and appreciate your attention to this matter.

This morning, I discovered that I was logged out of my Instagram account, and the email and password were changed, preventing me from resetting it. Being an artist, I heavily rely on Instagram to promote my music and upcoming events. Shortly after, my profile picture, bio link to my music, account name, and pictures were all altered by the hacker. They even started messaging some of my followers. Surprisingly, my account isn't linked to Facebook, even though I previously ran ads that way. I am hoping to retrieve my data to regain access to my account or have it shut down. USERNAME: @sophiakhoury_

I recently joined Facebook when Bessie Tennyson requested to be friends. Today, she messaged me claiming to be the director of the Facebook lottery, stating I had won $[redacted],[redacted]. Feeling skeptical, I provided a supposed winning lottery ticket number, reference number, and serial number. After speaking with three individuals claiming to be from Facebook, one mentioning that Tennyson did not work for Facebook, they all insisted I needed to send money to claim my prize within two hours. Realizing it was likely a scam, I plan to contact my attorney in the morning. The harassment by these individuals has been unsettling. If any further information is needed, please call me at [redacted]. - Dale L.

I have an appeal case opened on April 22, [redacted], which hasn't been acknowledged yet. Today, on July 18, [redacted], I encountered another situation where I needed to appeal a decision made by Facebook. We needed to change our band name from "King Margo" to "Bashville Music" due to potential trademark issues. Despite the clear distinction between the two names, Facebook denied the name change on our band's page. As we are an active band looking to rebrand, using Facebook is crucial for our launch. Could you please provide information on the appeal process timeline? We have already updated our website, created new content, and informed our fans about the transition. Your assistance in expediting this process would be highly appreciated. Thank you, Rachel

A person named Mahesh Rekha has been using my full name Laleta Rai Oryema on Facebook, sometimes referring to me as his wife, which is untrue and causing me great distress. He has been harassing me, calling me names and making false accusations. This situation is affecting my emotional well-being and my ability to focus on my business. I kindly request that all accounts associated with Mahesh Rekha be deleted and that he is prevented from creating new accounts. His actions are causing harm to me, my children, and my family. I urge you to monitor his activities closely. Thank you.

I recently had to replace my phone through Sprint and received a new device. However, I am facing issues logging into my account due to the two-step authentication system. I have disabled the SMS code feature, and now I am unable to log in from my computer or tablet as it requires a code generator from my phone, which I cannot access. I have already submitted my driver's license and a verification photo per their request, but I have not received a response. I seek assistance in recovering access to my Sprint account. Thank you.

I have been a long-time member of Facebook. Recently, when I tried to log in on my computer, I encountered an unexpected request for a 6-digit login code due to Two-Factor Authentication. I did not set this up and do not have a new device. I am confused about the Code Generator and third-party apps mentioned. Despite clicking the "Need another way to authenticate" option, I could not resolve the issue as it prompted me to use the Facebook app on my phone, which I do not own. I am hoping to get my old Facebook interface back and would appreciate any assistance you can provide.

I recently inquired about my disabled Facebook page. Unfortunately, I have not received any updates. My old computer stopped working, so I got a new one. When I tried to access my Facebook account and upload a photo, I discovered it had been disabled. I attempted three different login attempts with various passwords and even received a code, but it disabled before I could enter it. I have never been in trouble and have multiple health issues, including fibromyalgia, which causes anxiety and depression, making it difficult for me to leave my home. Facebook is crucial for maintaining contact with family and friends that I might otherwise lose touch with. Any assistance would be greatly appreciated as it feels like my world is shrinking.

I believe there are some serious issues that need immediate attention. Someone has been using Facebook to traffic girls and commit other criminal acts. There are missing women involved, and law enforcement is aware of the situation. I have been trying to help for three years, but now I am in trouble because the perpetrator has threatened me. I am seeking assistance in tracking this individual on Facebook to gather evidence for the FBI. The names of the missing women are Stacey Lea Walters and Stacy Lynm Walters. The perpetrator has threatened to harm again and has even tried to access my bank account. I am asking for help in tracking his activities on his device to bring him to justice and prevent further harm. Thank you for your support in this critical matter. - J.R. Walters, West Palm Beach, Florida.

Hello, I've recently encountered an issue with Facebook repeatedly prompting me to change my password due to suspected unnatural activity. Despite verifying that all my account actions are indeed mine, I keep getting pushed to update my password, causing inconvenience as I prefer to use the same password for all my accounts for ease of memory. This has now happened twice in a short period, and I find it challenging to manage multiple passwords. I suspect Facebook may detect my account as compromised because I frequently log in from different devices in incognito mode, mainly due to using various computers on my university campus. This practice is a precautionary measure to ensure account security. I seek assistance in resolving this matter as the continuous password changes are burdensome. I kindly request the option to revert to my previous password for convenience. Thank you for your support.

I have been using Facebook for several years, and in general, I find the positives outweigh the negatives. The ability to stay connected with loved ones who are far away has been the main advantage for me. However, a recent incident has greatly disturbed me. A friend was blocked for speaking out against a video showing animal abuse, where a man was seen beating his dog in his car. Other friends shared similar stories of reporting disturbing videos that were deemed acceptable by Facebook's terms of service. This revelation shocked and disgusted me. I am considering starting a petition to urge Facebook to take a stand against such inhumane content. It is disheartening to see a platform with the potential to raise awareness on important issues allowing for the circulation of violent and cruel acts. Blocking someone for condemning such content is unjust. I believe that Facebook has a moral obligation to address these issues and do better. It is essential for them to be more responsible and humane in their content moderation. Facebook, please listen to your users' concerns!

I have uploaded Facebook videos shared by my friends, including some from WhatsApp forwards. I did not receive any warnings upon uploading, as I'm new to the Facebook Page system. I credited the videos in the description and my page is linked to my YouTube channel, focusing on viral videos from different social media platforms. My videos were uploaded around 3-4 months ago, and I only received a warning recently. I believed any issues would affect only my Facebook Page, not my personal account. Due to personal problems, I haven't been active on Facebook for 2-3 months and missed the warning messages. I request the reactivation of my personal Facebook account and assure that I won't upload any videos against Facebook's terms on my page. Additionally, I need access for funding my page as an admin. Thank you, S.S.

I have been dealing with harassment for the past year and desperately need it to stop. From my phones being forwarded to unknown destinations, losing access to my email accounts, to being locked out of my Facebook account, the situation is overwhelming. Despite multiple attempts to contact Facebook for assistance, I have not received any help whatsoever. I urge someone to please assist me in regaining access to my Facebook account. I have reported and flagged the issue without any response. It is evident that someone has accessed my account and is intentionally keeping me out. This unresolved problem has persisted for 7 to 8 months now, and I am drained from trying to resolve it. I am in desperate need of help. -Lisa M. W. (LM White)

While at Walt Disney World, my mother remained in NY. My girlfriend, our kids, and I recorded various shows for her to watch. After saving the videos on my phone, I received an email from Facebook stating the content was removed due to copyright issues. The dilemma is puzzling as the shows at Disney World indeed encourage recording without flash. Now, I am unable to retrieve the cherished memories stored in my phone gallery. I am concerned about how Facebook could deem these recordings as copyright infringement, especially when encouraged by the show creators. It's vital for me to recover these valuable moments so my kids can reminisce when they are older.

I received a message from Mary Bertrand regarding a Facebook giveaway where she mentioned seeing my name as a winner for a prize on June 24, [redacted]. After being connected with a person claiming to be Walter Ward, the Facebook online claiming agent, I now understand that this is a scam. Although I have details about this scam on my phone, I am still receiving messages on July 19, [redacted], from someone claiming to be the Facebook CEO, this time regarding the Facebook lottery winning awards promo. It is surprising that Facebook seems unaware of users being targeted in their name, and it is difficult to find the appropriate channels to report this information to Facebook.

I am concerned about a Facebook account spreading false and defamatory information about my family, especially my son who holds a high-level position. I have reported this to the police and am requesting the account be examined and taken down. I have also included details about the person behind the account and her criminal background for your reference. Please contact me at [redacted] to discuss this matter further. Thank you, Lawrence Willian Manion Jr.

While browsing Facebook, I encountered an unexpected log out. Upon trying to log back in using what I believed to be my password, it was not accepted. I followed the "forgot my password" link and requested a 6-digit code via SMS. After receiving the code, inputting it led to an "incorrect code" message. Despite verifying and retrying, the same error persisted. After multiple attempts, I was prompted to wait before trying again. Even after waiting, the issue remained. I also opted to receive the code via email but have not yet received it.

I posted a fundraiser on my daughter's account, and she deleted it without explanation. When I asked her privately, she responded rudely and then unfriended both me and her mother, Angie VanHerwyn. Our niece informed us that she had posted hurtful messages about me and my family, which included our fundraiser. This situation could negatively impact our wildlife and exotic animal care business as well as our fundraising efforts, given that she has mutual friends with me. Natasha Robertson also posted distressing personal struggles online, and this escalated into offensive remarks about our family and fundraiser. I've attempted to report these posts with supporting evidence, but the website keeps showing an error message.