I am attempting to assist a family member whom is "technically challenged." She has thr...

GetHuman-gcolecat's customer service issue with Facebook from July 2018

6 views | 75878 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gcolecat will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gcolecat can let us know if they help or not.
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The issue in GetHuman-gcolecat's own words
I am attempting to assist a family member whom is "technically challenged." She has three (*) Facebook accounts, two of which are old and never were used, accidentally set up. The one that is currently being used has an old email address with an email that is no longer valid, she would like to change it to a valid email unfortunately the email wanting to use is one that is attached to one of the other accounts, but I am unable to delete either of the other accounts. When I attempt to delete the other accounts. With the other accounts I have deleted all "friends" and included a post that the account is not valid, followed steps to delete the account, when I enter the password I receive a message that either the email or password is incorrect multiple times. This message is received in both instances with each account....Once both accounts are deleted and the two-week time period has passed, the current account needs to be updated with the correct email. This cannot be done until the other accounts are dismissed....HIGHLY FRUSTRATED!!!

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Customer service issue
Reported by GetHuman-gcolecat
Jul 18th, 2018 - 4 years ago
Seen by 6 customers so far
Similar issue to 75878 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-gcolecat started working on this issue
Jul 18th, 2018 4:47am
GetHuman-gcolecat indicated the issue is not fixed yet.
Jul 19th, 2018 10:15am

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