I am attempting to assist a family member whom is "technically challenged." She has thr...

GetHuman-gcolecat's customer service issue with Facebook from July 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gcolecat will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gcolecat can let us know if they help or not.

How do I change or reset my Facebook password?How do I report someone that is impersonating me on Facebook?How do I report that something isn't working on Facebook?How do you contact Facebook if you have a problem?The admin of my Facebook business account left and did not give me the password, how do I get access to my company page?

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The issue in GetHuman-gcolecat's own words

I am attempting to assist a family member whom is "technically challenged." She has three (*) Facebook accounts, two of which are old and never were used, accidentally set up. The one that is currently being used has an old email address with an email that is no longer valid, she would like to change it to a valid email unfortunately the email wanting to use is one that is attached to one of the other accounts, but I am unable to delete either of the other accounts. When I attempt to delete the other accounts. With the other accounts I have deleted all "friends" and included a post that the account is not valid, followed steps to delete the account, when I enter the password I receive a message that either the email or password is incorrect multiple times. This message is received in both instances with each account....Once both accounts are deleted and the two-week time period has passed, the current account needs to be updated with the correct email. This cannot be done until the other accounts are dismissed....HIGHLY FRUSTRATED!!!

GetHuman-gcolecat did not yet indicate what Facebook should do to make this right.

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I am attempting to set up a personal page for a client of mine - she has a busin...I’m OLD and technically challenged! There is something strange going on with my...Sir*madam,**I am a * to * years member of your facebook family since ****. A lot...My Wife’s daughter in law is constantly slandering our family on Facebook she has...A message was posted on Facebook about a family member and it is derogatory and n...

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Facebook

Customer service issue

Reported by GetHuman-gcolecat

Jul 18th, 2018 - a yr ago

I have an issue with Facebook too

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Seen by 2 customers so far

Similar issue to 75878 others

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Items needed

Email on Account

Phone number on Account

Name of Account Holder

Photo of Passport or Driver's License

Timeline

GetHuman-gcolecat started working on this issue

Jul 18th, 2018 4:47am

GetHuman-gcolecat indicated the issue is not fixed yet.

Jul 19th, 2018 10:15am

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