Dear Facebook, **I have recently made an account for my mum. However it keeps getting d...

GetHuman890138's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman890138's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman890138 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman890138 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman890138's own words
Dear Facebook, **I have recently made an account for my mum. However it keeps getting disabled because of suspicious activity, and asking for a picture, after which the account gets shut down. This has happened * times now with different email addresses tried. We rung the fraud police team today and they told me to contact you and gave me a reference number which is NFRC************ and also a password which is Rt*c*F*A. Please could you re-enable the account as we are doing nothing wrong and getting banned for no reason. Many thanks.
GetHuman890138 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman890138
Jul 17th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 75467 others
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Timeline
GetHuman890138 started working on this issue
Jul 17th, 2018 6:00pm
GetHuman890138 shared this issue with friends on Facebook
Jul 17th, 2018 6:03pm