Facebook Customer Service Issues

Archive 107

The following are issues that customers reported to GetHuman about Facebook customer service, archive #107. It includes a selection of 20 issue(s) reported July 16, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have faced a lot of abuse since Facebook became part of my life. From stalkers to bullies, it's been relentless. People even went as far as messaging my mom with lies just to harm me. This led to physical altercations. My account has been hacked multiple times, and I've received hateful messages regularly. I was once even reported and blocked for a harmless joke photo. Yet, when I see others attacking individuals like Trump without consequence, it's disheartening. Currently unjustly blocked, I feel unable to participate in volunteering for war vets. I need this resolved. The treatment I've endured is inhumane, and I've battled serious issues while struggling to stay afloat in this online turmoil. I hope Facebook addresses my concerns and finds a fair resolution promptly.
Reported by GetHuman-wuwabeee on понедельник, 16 июля 2018 г., 15:09
I recently bought clothing from an online store (www.novashe.com) that I found through Facebook/Instagram ads. The website states that if I'm not satisfied with my purchase, I can return it for a refund. Despite multiple emails to customer service, they initially discouraged me from returning the items. When I insisted due to the difference between the products and the images online, they refused to provide a return address. I tried sending the items to the address on the package but they were returned. This misleading advertising is unacceptable, and Facebook should improve its vetting process for advertisers. It's incredibly frustrating and disappointing.
Reported by GetHuman-kathy_li on понедельник, 16 июля 2018 г., 15:12
I have been receiving notifications from "Sexe sans limite" on Messenger for porn sites, sometimes with different names. I tried to find Facebook's phone number and reached Supertechies Help Desk LLC at 1[redacted], claiming to be affiliated with Facebook. They said they could resolve the issue, but I am still getting these messages and emails, including ones asking for $[redacted]. I also receive emails saying "You're my victim." I asked my service provider to block these messages, but I am still seeing them on Messenger. I have changed my passwords, but the issue persists.
Reported by GetHuman885387 on понедельник, 16 июля 2018 г., 15:20
I recently experienced a hacking incident on my account linked to [redacted] where unauthorized messages were sent to my contacts. After attempting to reset my password, I keep receiving the same 6-digit code [redacted] from Facebook, which is not being accepted due to multiple attempts. Despite using my old password before the reset, it's considered invalid. This has been an ongoing issue for the past 4-5 days. I have even submitted a photo of my I.D. for account verification. I really need assistance in regaining access to my account as I prefer not to create a new one. Is there a way to retrieve my account if I provide my login details and desired new password for manual setup? Your help would be greatly appreciated.
Reported by GetHuman-aleishae on понедельник, 16 июля 2018 г., 15:35
Hello! My name is Rita, and I have a Facebook account under [redacted] My mother, Nina (Facebook: [redacted]), has been unable to access her Facebook account since Sunday evening. When we tried her known password "Shaina123," Facebook indicated it was changed on Sunday. Assuming it was hacked, we tried to reset the password through email but realized her Hotmail account is inaccessible, and the associated phone number for emergencies has been changed too. I attempted to use my other email ([redacted]) to reset her Hotmail password, yet Hotmail emailed me that her personal information was incorrect. Please help us retrieve her Facebook account; we're willing to provide verification like selfies with a code from you to confirm ownership. Thank you.
Reported by GetHuman-rita_mou on понедельник, 16 июля 2018 г., 15:47
I am writing to seek assistance for my younger sister, Tammy C., with her Facebook account issue. Last night, she received a notification that her account was accessed by someone who changed her password. Despite trying to reset it using the sent code, every attempt resulted in an error. We have attempted signing in using her phone number, email, and password, all leading to the same issue. Surprisingly, her account shows activity as recent as 8:15 pm, yet we are unable to access it or her Messenger. Unfortunately, creating a new account is not a viable solution. We are seeking guidance on alternative steps she can take to regain access to her account.
Reported by GetHuman-tlyncont on понедельник, 16 июля 2018 г., 16:59
I recently bought a telescopic lens from your Facebook sales section for $39.99. When the package arrived, the bag was intact, but the box containing the scope was damaged. Unfortunately, I couldn't find any contact information for the seller to address the issue. The address on the package says it's from Y A O Y E Room [redacted], Building 10, East Road, J U K I A N Q U I A O Comment Charging District, Beijing, China [redacted]. I also have a phone number (+18-[redacted]) but I'm not sure if it's valid. The transaction only shows up on my bank account, and I didn't receive a billing receipt. The order was made through my wife's Facebook account under Sharon S. Thanks for your help.
Reported by GetHuman886023 on понедельник, 16 июля 2018 г., 17:38
I represent a non-profit that focuses on children's education in Uganda. There is a concerning trend where individuals in Uganda are using Facebook to falsely solicit funds for children who are not under their care. These individuals are posting inappropriate images and videos of abused and malnourished children to deceive donors. This exploitation has become a significant issue, leading to harm and even death of vulnerable children. Our program coordinator in Mityana is facing threats for reporting this criminal activity to the authorities. It is crucial for Facebook to collaborate with Ugandan authorities to address and prevent this fraudulent behavior effectively. The exploitation is not only endangering children but also causing sponsors to withdraw their support when they discover their sponsored child misrepresented online. Urgent action is essential to safeguard the well-being of these children and maintain the integrity of charitable initiatives. Best regards, Debbie L.
Reported by GetHuman886246 on понедельник, 16 июля 2018 г., 18:18
Unfortunately, my Facebook account was hacked, and all my information has been changed. A close friend has been trying to help me resolve this issue, but we haven't been able to contact anyone over the phone despite multiple attempts. It's crucial for me to regain access to my account. My name on Facebook is Nick Morales, I'm 26 years old, and I'm from Rochester, N.Y. I no longer have access to the email I used to set up my account as it was also compromised. I would really appreciate any assistance in recovering my account and accessing my personal conversations and important photos. Thank you for your help in resolving this matter as I have been unable to access my account for a long time now.
Reported by GetHuman-chelcian on понедельник, 16 июля 2018 г., 19:21
My Facebook account has been hacked, and everything has been changed. A close friend, who has been helping me, and I have tried to reach out over the phone multiple times without success. I urgently need to regain access to my account as it is essential. My name on Facebook is Nick Morales, I am ** years old, currently living in Rochester, NY. I would greatly appreciate it if someone could assist in resolving this issue as all our attempts have failed. Access to my account and personal conversations, which include important photos, is crucial. Unfortunately, I no longer have access to the email I used to set up my account as it was deleted during the hacking incident. The security questions have been altered, and I now have a different phone number. I am looking forward to finally gaining access to my Facebook account and all its contents. Thank you for your help.
Reported by GetHuman-chelcian on понедельник, 16 июля 2018 г., 19:25
My account is currently blocked because I was informed that I violated the community policy. I did refer to someone as an idiot in my post. Despite not using any racial or sexist slurs or derogatory language, my account got blocked. Interestingly, I have reported users for far more severe language, including racial slurs and derogatory terms based on nationality or political beliefs. Surprisingly, calling someone an idiot led to my account being blocked while using offensive terms like the "N" or "R" words were not considered policy violations according to the responses I received. I strongly believe that the decision to block my account for this reason is unjust, and I am requesting an immediate reinstatement.
Reported by GetHuman-theraubb on понедельник, 16 июля 2018 г., 19:30
I need assistance with the reviews on my business page. Our successful dog training facility has faced negative feedback due to statements made by a former trainer in [redacted]. The comments about the pit bull breed led to an influx of 1-star reviews from pit bull activist groups that have no association with our services. While authentic client reviews remain positive at 4 stars, the activist reviews have drastically affected our overall rating to just 7/10. Is there a method to address or remove these inaccurate ratings that do not reflect the experience of genuine customers?
Reported by GetHuman886686 on понедельник, 16 июля 2018 г., 19:50
Hello, I am experiencing an inconvenience with my Facebook account. I am required to create a new password every week, even though I have not noticed any suspicious activity. This routine is frustrating as I manage both personal and business activities on the platform. The frequent password changes also disrupt the connection between Facebook and other apps like Instagram, leading to manual reposting. I wish there was an option to maintain my current password. I use Facebook on both my phone and laptop. I appreciate any help in resolving this matter. Thank you.
Reported by GetHuman-swanstyl on понедельник, 16 июля 2018 г., 20:10
I am concerned about the recent unjust blocking of my account on Facebook. Two innocent questions I asked were flagged as hate speech and led to my account being blocked. The questions I posed were not offensive in any way, one was about the behavior of men and the other about reactions to certain situations. It is frustrating to see my account blocked while actual hate speech and harmful content go unchecked on the platform. I request for my account, "Ivory Snow," to be reinstated within the next 48 hours, or I will have to take legal action.
Reported by GetHuman-mrsnowg on понедельник, 16 июля 2018 г., 20:56
Hello Facebook, my name is Chantelle C. I'm having trouble recovering my account. My boyfriend posted a picture of me without my permission and got my account deactivated. I feel isolated and lost without access to Facebook. I've been struggling with loneliness and have turned to alcohol to cope. I would appreciate it if someone from FB could reach out to me at [redacted]1. Thank you.
Reported by GetHuman887562 on понедельник, 16 июля 2018 г., 23:11
I suspect the issue originated when a peculiar YouTube video was sent to me via Messenger, but it wouldn't open. Subsequently, my friends reported receiving the same video from me, which I did not send. Currently, I cannot access my Facebook account, which usually logs me in automatically. I'm struggling to get any functionality. While attempting to use my email, I noticed it is linked to an outdated email I cannot access. I tried using my phone number for verification and received an authentication code in Spanish, addressing someone with a Spanish name instead of me.
Reported by GetHuman-belandmi on понедельник, 16 июля 2018 г., 23:55
I have encountered difficulties with Facebook where my content being reported and banned seemingly inconsistently. Despite my efforts to report similar content, my posting was met with suspension, and my distress grew as I vented on a page, resulting in another ban. This experience has left me feeling dejected and mistreated. I am disappointed by the unequal treatment and stress it has caused me. As a result, I am considering drastic actions. My distress has reached a point where I feel isolated and unsupported. The challenges on the platform have affected my ability to engage positively. I no longer feel welcome on Facebook.
Reported by GetHuman-wuwabeee on вторник, 17 июля 2018 г., 2:11
I have a messenger group where I discuss sensitive topics with my family. Today, I noticed that users outside my family were added to the group and can now see all our conversations, including personal and banking information. I'm unsure how they joined, but I'm concerned about the security of our data. I would like to delete the entire group chat history for all users to ensure our privacy.
Reported by GetHuman-mayanna_ on вторник, 17 июля 2018 г., 4:20
Hello, I wanted to bring up an issue regarding a group named "Succulents Gone Rouge" that I recently joined. Initially, I joined to learn about succulents, but I was shocked to discover that the group members share pictures of private parts instead. When I voiced my concerns, I faced name-calling and bullying. This behavior isn't isolated to me; others who expressed discomfort with the explicit content were also mistreated. It's disheartening that adults engage in such inappropriate actions and respond poorly to dissenting opinions. The explicit nudity shared on the group and the disrespectful treatment of those who oppose it is concerning. I urge Facebook to take action against this group and address the issue promptly.
Reported by GetHuman888318 on вторник, 17 июля 2018 г., 4:45
I fell victim to a scam from a company advertised on Facebook, daily mobile gear.com. They took $40 from me, and it seems like many others have been scammed too. I've tried reaching out via email, but they haven't responded. Since they're based in China, tracking them is difficult. I attempted to report them on their post, but Facebook doesn't have an option for that. I need my refund and all their ads removed, as they're deceiving many. Please address this promptly; losing my hard-earned money to such scams is unacceptable. If necessary, I'll involve the news media.
Reported by GetHuman888388 on вторник, 17 июля 2018 г., 5:48

Help me with my Facebook issue

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