Ordered a product from a Facebook ad with a ***% money back guarantee, foolishly believ...

GetHuman-nancy_ge's customer service issue with Facebook from July 2018

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The issue in GetHuman-nancy_ge's own words
Ordered a product from a Facebook ad with a ***% money back guarantee, foolishly believing this was true. After over a month, I received the product, not from the USA address in the ad but from China. Efforts to call the number listed in the ad results in disconnection before the opportunity to leave a message as directed. Emails, several, get no response. Apparently this company isn't interested in anything other than getting customers money. Does Facebook check out these advertisers? Once before I replied to an ad and didn't get the product as promised, but I was given a full refund when I contacted the company, so I didn't even suspect there might be bogus advertisers. Naive mistake on my part.

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Facebook

Customer service issue
Reported by GetHuman-nancy_ge
Jul 13th, 2018 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 72340 others
0 customers following this

Timeline

GetHuman-nancy_ge started working on this issue
Jul 13th, 2018 7:55pm

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