forgot password, not receiving reset sms message on cellphone.

GetHuman-keithfli's customer service issue with Facebook from July 2018

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The issue in GetHuman-keithfli's own words
The problem: forgot password, not receiving reset sms message on cellphone.
GetHuman-keithfli did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-keithfli
Jul 11th, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 69256 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-keithfli started working on this issue
Jul 11th 1:51am
GetHuman-keithfli indicated the issue is not fixed yet.
Jul 11th 3:26am
GetHuman-keithfli confirmed the issue is fixed. Hooray!
Jul 12th 3:26pm