I did a master reset on my phone I had changed my password couple months previous to ha...

GetHuman-rkartiga's customer service issue with Facebook from July 2018

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The issue in GetHuman-rkartiga's own words
I did a master reset on my phone I had changed my password couple months previous to having done the master reset. After doing the master reset I tried to login to my Facebook and since I no longer remember my password it does not let me in, so at that point I press the forgot my password and I have the *-step Verification on my account. The problem I'm having is that it's ending my codes to get in to my old Gmail not to the Gmail I have now and if not it sends it to my old phone number not the number I have now. Which my current number is recognized by Facebook when I put it into login as my Facebook username. I would like to know why, if Facebook recognizes my current phone number does it not send me my code to my current number which is listed on my Facebook as one of my numbers I had totally forgotten to erase my old number, but like I said my new number is on there and is recognized by Facebook.

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Facebook

Customer service issue
Reported by GetHuman-rkartiga
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 68930 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-rkartiga started working on this issue
Jul 10th, 2018 6:45pm
GetHuman-rkartiga indicated the issue is not fixed yet.
Jul 10th, 2018 6:45pm