Facebook Support,*Your conclusion regarding the take over of Jerry Beaverson's FB accou...

GetHuman-brettbe's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-brettbe's own words
Facebook Support,*Your conclusion regarding the take over of Jerry Beaverson's FB account by an individual using the name Blanco Mendoza is incorrect. Attached are screenshots of IMs where the perpetrator admits to taking over Jerry's account and threatens to also take over mine and shut down my phone.**Please respond to all with verification the "formerly" Jerry Beaverson account has been completely deleted or his email, *****@***.com, can once again be used to reset his password. This is a very serious matter of stolen identity and should have never been possible in the first place. My name is Brett Beaverson. Jerry's son. Thank you. Brett****Sent via the Samsung Galaxy S* edge, an AT&T *G LTE smartphone***-------- Original message --------*From: Jan Beaverson ******@***.com* *Date: ******* *:** AM (GMT-**:**) *To: Brett Beaverson ******@***.com* *Subject: Fwd: A friend reported a profile they think is pretending to be you ***Sent from my iPhone**Begin forwarded message:*From: Facebook ******@***.com**Date: June **, **** at **:**:** AM HST*To: *****@***.com*Subject: A friend reported a profile they think is pretending to be you*Reply-To: Facebook ******@***.com**Hi Jan,**We reviewed the profile your friend reported and found that it isn't pretending to be you and doesn't go against our Community Standards. **Note: If you see something on someone's profile that shouldn't be on Facebook, be sure to report the content (ex: a photo or video), not the entire profile.**For more information about our policies, please read the Facebook Community Standards:**https:**www.facebook.com*communitystandards**Thanks,*The Facebook Team

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Facebook

Customer service issue
Reported by GetHuman-brettbe
Jul 10th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 68293 others
0 customers following this

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GetHuman-brettbe started working on this issue
Jul 10th, 2018 2:33am

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