I got two text messages in the morning from Facebook containing codes to reset my passw...

GetHuman-albaalex's customer service issue with Facebook from July 2018

68095 similar
0 following
Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-albaalex's own words
I got two text messages in the morning from Facebook containing codes to reset my password. I was at work and there was no way that was me sending the reset codes to myself. I later tried logging into my Facebook to find that someone had changed my password. I put "forgot password" and saw that there was a phone number I did not recognize along with my phone number and my email. I tried multiple times to reset my password by phone number and it would just say "it looks like you are having trouble entering your code" which I would triple check that it was correct.
GetHuman-albaalex did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-albaalex fixed the problem
We are waiting for GetHuman-albaalex to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-albaalex fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-albaalex
Jul 9th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 68095 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-albaalex started working on this issue
Jul 9th, 2018 10:23pm
GetHuman-albaalex indicated the issue is not fixed yet.
Jul 12th, 2018 6:54pm