I got two text messages in the morning from Facebook containing codes to reset my passw...

GetHuman-albaalex's customer service issue with Facebook from July 2018

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The issue in GetHuman-albaalex's own words
I got two text messages in the morning from Facebook containing codes to reset my password. I was at work and there was no way that was me sending the reset codes to myself. I later tried logging into my Facebook to find that someone had changed my password. I put "forgot password" and saw that there was a phone number I did not recognize along with my phone number and my email. I tried multiple times to reset my password by phone number and it would just say "it looks like you are having trouble entering your code" which I would triple check that it was correct.
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Facebook

Customer service issue
Reported by GetHuman-albaalex
Jul 9th, 2018 - a yr ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-albaalex started working on this issue
Jul 9th, 2018 10:23pm
GetHuman-albaalex indicated the issue is not fixed yet.
Jul 12th, 2018 6:54pm