I placed a post with some photos on my Facebook timeline. A good friend who is in some...

GetHuman-epstein's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman-epstein's own words
I placed a post with some photos on my Facebook timeline. A good friend who is in some of the photos contacted me saying someone who has been harassing her posted nasty comments about her on the photos of my post and asked me to please remove those comments and block him from posting any further. As my friend is Polish, these comments were made in Polish so I don't know what they say. I followed some instructions on Youtube on how to block someone which I did. I then followed instructions on how to remove comments. I found I could remove everyone else's comments but not his. I thought this might be because I had blocked him before removing comments so I unblocked him but still could not remove comments. Then I went to block him again but got a message saying I now have to wait ** hours for that. I suspect he configured his comments in some way that they can not be deleted. Can I get some assistance from you on how to remove these comments and block this nasty individual? Thank you.
GetHuman-epstein did not yet indicate what Facebook should do to make this right.
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How GetHuman-epstein fixed the problem
I was able to delete the comments using my laptop. You just hover the mouse over the comment(s) and it gives you the option to delete. I think the server on my desktop is not up to date, so not everything works right with it.
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Facebook

Customer service issue
Reported by GetHuman-epstein
Jul 9th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
GetHuman-epstein shared how to fix
Seen by 22 customers so far
Similar issue to 68022 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-epstein started working on this issue
Jul 9th 8:51pm
GetHuman-epstein indicated the issue is not fixed yet.
Jul 9th 10:08pm
GetHuman-epstein indicated the issue is not fixed yet.
Jul 9th 10:08pm
GetHuman-epstein indicated the issue is not fixed yet.
Jul 9th 10:09pm
GetHuman-epstein confirmed the issue is fixed. Hooray!
Jul 10th 9:51pm
GetHuman-epstein confirmed the issue is fixed. Hooray!
Jul 10th 9:51pm
GetHuman-epstein confirmed the issue is fixed. Hooray!
Jul 10th 9:52pm
GetHuman-epstein confirmed the issue is fixed. Hooray!
Jul 12th 9:51pm
GetHuman-epstein confirmed the issue is fixed. Hooray!
Jul 12th 9:51pm
GetHuman-epstein confirmed the issue is fixed. Hooray!
Jul 12th 9:51pm
GetHuman-epstein confirmed the issue is fixed. Hooray!
Jul 12th 9:52pm