Last week I began having issues with my facebook account. When I logged in, could only...

GetHuman-kathyjth's customer service issue with Facebook from July 2018

6 views | 67682 similar | 0 following
Help with my Facebook issue
GetHuman-kathyjth's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kathyjth will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kathyjth can let us know if they help or not.
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The issue in GetHuman-kathyjth's own words
Last week I began having issues with my facebook account. When I logged in, could only see *-* posts and st bottom was circular area as though it was “ searching”, then it took me out of Facebook and back to my home page. I contacted “tech coach” app I had and was instructed to turn my phone off*on, then when it wasn’t corrected, to uninstall* reinstalled Facebook app* when no help, instructed to go to general- settings, reset settings, reset network setting. The first time it worked for *-* hrs, then problems started again. I have followed these same instructions several times to no avail. Then I was told that Facebook was down in my area. While I have heard of a few other people with same issue, certainly not everyone in my area affected. PLEASE help me to identify and correct tvthis problem.

GetHuman-kathyjth did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-kathyjth
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 67682 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kathyjth started working on this issue
Jul 9th, 2018 2:53pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 2:53pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 2:57pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 3:06pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 3:09pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 3:13pm

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