facebook needs to hire good customer service phone people.

GetHuman-peterfed's customer service issue with Facebook from July 2018

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The issue in GetHuman-peterfed's own words
i was trying to log on using a code sent by facebook to my email! ... had change my phone number because of a divorce so i can't verify with a text from that number. i sent code from my email instead and was told my account is locked. email is *****@***.com. also did not want to use my real birthdate because of hackers.
they need to have live people with voices and expertise to help out customers.
accept my new phone number from T mobile. no longer ***-***-**** but ***-***-****. that''s all.
i have been with facebook since my children were little! always was fun but now it's horrible.
couldn't identify all the photos, but did do half! each time. can't text me- phone is disconnected. new number.
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facebook account
Customer service issue
Reported by GetHuman-peterfed
Jul 9th, 2018 - 5 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 67364 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-peterfed started working on this issue
Jul 9th, 2018 4:48am