I got an a notice that someone tried to hackmy acct in cananda. said to change PW. so...

GetHuman861467's customer service issue with Facebook from July 2018

5 views | 67239 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman861467 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman861467 can let us know if they help or not.
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The issue in GetHuman861467's own words
I got an a notice that someone tried to hackmy acct in cananda. said to change PW. so i tried and I dont understand what is SMS. I didn't know how to get it on my phone an copy? them It said that it facebook will send me a recovery code in my .....@.... what the world is that. I don't know my gmail. which my son helped me to set up and passed away. so I sent it to my email at embaqrmail.com and when i plug in the code it doese not recognize it. The I got a cahtcha? it said to copuy or dosomething to make sure I'm not a robot. I check and then it said something about to fasr? I'm looking for letters or * to retype. Next i'm tlking to someone on the messaenger I hear click and time running out. I didn't know there is time limit! how do i takk to someone when messenger connects me.? I just don't understand the entire deal reading does not help because I know the terminology. I did'd now how to transfer from facebook on my cell to google to get centurylint to get my email! Now i'm blocked . And no one to tell me how long and what I"ve done wrong. And i continue to have to search the internet to rry to resolve the problem. Then it said I have aa new pW word. I'm suppose to have * *, a sign and a alphebet. Facbook didnot recogize it!!!!!!!!Now what. My teachers uses messenger facebook for communication. No human to tak to. o I try to open a new account and no success!! facebook will check my credicials and ge back to me? The it wants my bityhday so it can dirrect age approoiate new to me?? well how long will this take? does facebook ahave a cll human speaking person to help or guide me through it?

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Customer service issue
Reported by GetHuman861467
Jul 9th, 2018 - 5 years ago
Seen by 5 customers so far
Similar issue to 67239 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman861467 started working on this issue
Jul 9th, 2018 12:43am
GetHuman861467 indicated the issue is not fixed yet.
Jul 9th, 2018 3:43pm
GetHuman861467 shared this issue with friends on Facebook
Jul 9th, 2018 3:44pm
GetHuman861467 indicated the issue is not fixed yet.
Jul 10th, 2018 5:47pm
GetHuman861467 indicated the issue is not fixed yet.
Jul 10th, 2018 5:50pm

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