My girlfriend gave my account details to her friend and her friend changed my password...

GetHuman-robbc's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-robbc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-robbc can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-robbc's own words
My girlfriend gave my account details to her friend and her friend changed my password and she kept it a secret from me for about a month, which during that time i thought my account got hacked. Once i found out what actually happened i asked her friend for the password she said she doesnt remember shat she changed it to. I have loads of memories on that account and lots of prersonal stuff. And i made that account ages ago and i cant login to the email because i dont have the phone number anymore because i got a new phone. Please help me out whoever is reading this please i need my account back. My email for the account is *****@***.com and the password used to be Sandstorm*** or sandstorm*** its sandstorm something. I had it logged in on this phone im using rn if that helps. Its a samsung galaxy s* edge and before this phone i used a lg fast or somethig like that but it broke badly. Please help me man i need my account i can confirm anything you want me to

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Facebook

Customer service issue
Reported by GetHuman-robbc
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 3 customers so far
Similar issue to 67220 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-robbc started working on this issue
Jul 9th, 2018 12:11am
GetHuman-robbc shared this issue with friends on Facebook
Jul 9th, 2018 12:16am
GetHuman-robbc indicated the issue is not fixed yet.
Jul 9th, 2018 1:21am