My girlfriend gave my account details to her friend and her friend changed my password...

GetHuman-robbc's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-robbc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-robbc can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-robbc's own words
My girlfriend gave my account details to her friend and her friend changed my password and she kept it a secret from me for about a month, which during that time i thought my account got hacked. Once i found out what actually happened i asked her friend for the password she said she doesnt remember shat she changed it to. I have loads of memories on that account and lots of prersonal stuff. And i made that account ages ago and i cant login to the email because i dont have the phone number anymore because i got a new phone. Please help me out whoever is reading this please i need my account back. My email for the account is *****@***.com and the password used to be Sandstorm*** or sandstorm*** its sandstorm something. I had it logged in on this phone im using rn if that helps. Its a samsung galaxy s* edge and before this phone i used a lg fast or somethig like that but it broke badly. Please help me man i need my account i can confirm anything you want me to

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Customer service issue
Reported by GetHuman-robbc
Jul 9th, 2018 - 5 years ago
Seen by 10 customers so far
Similar issue to 67220 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-robbc started working on this issue
Jul 9th, 2018 12:11am
GetHuman-robbc shared this issue with friends on Facebook
Jul 9th, 2018 12:16am
GetHuman-robbc indicated the issue is not fixed yet.
Jul 9th, 2018 1:21am