I had been using my account for * years since **** naming “Sakib Ibn Rashid Rhivu”. It...

GetHuman-rhivusak's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rhivusak will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rhivusak can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rhivusak's own words
I had been using my account for * years since **** naming “Sakib Ibn Rashid Rhivu”. It is my only ID. Suddenly, it got disabled today in charge of impersonating someone. I searched by my name on facebook from my friend's account and found an ID with the same name of mine using my profile picture. That is completely a fake account. They may easily verify that. I uploded that picture quite a year ago and it was uploaded yesterday on that account. And moreover, that ID is completely new while my ID is * years old. I am the national champion and national record holder of “rubik’s cube” in my country, Bangladesh. I have built a community through this ID over the years. This mistake of Facebook is a huge unrepairable loss for me. Moreover, I am currently studying in Canada. I keep my contacts with my friends, family and community through this ID. I am really at a loss now. There’s another issue about recovering. I definitely have valid ID with my name, photo and date of birth. But as a trend of our country, we usually have two different birth dates. One is real and another one is made up by parents which is called certificate birth date. That date is used in every sort of ID and documents (i.e birth certificate, passport). But I used my real birth date on Facebook as it was rather my casual life than so called formal life. Moreover, I did not want people to wish me on a fake date. This controversy may lead to trouble in terms of recovering process. I may not able to prove my date of birth beacuse of previously stated reason. I may still prove my name and face. But that ID will be unable to prove a single thing. While he is in fact impersonating me, you have just accused me of this. I am seeking for kind action and consideration of Facebook as just opening a new account won’t take me back into life.**Thanks.

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Facebook

Customer service issue
Reported by GetHuman-rhivusak
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 11 customers so far
Similar issue to 66485 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-rhivusak started working on this issue
Jul 8th, 2018 1:12am
GetHuman-rhivusak indicated the issue is not fixed yet.
Jul 8th, 2018 2:12am
GetHuman-rhivusak indicated the issue is not fixed yet.
Jul 8th, 2018 2:18am
GetHuman-rhivusak indicated the issue is not fixed yet.
Jul 8th, 2018 2:56am
GetHuman-rhivusak indicated the issue is not fixed yet.
Jul 8th, 2018 12:05pm
GetHuman-rhivusak indicated the issue is not fixed yet.
Jul 9th, 2018 2:18am