My Instagram Business Account @secretshowroom** has been falsely disabled and it is hur...

GetHuman-nesrime's customer service issue with Facebook from July 2018

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The issue in GetHuman-nesrime's own words
My Instagram Business Account @secretshowroom** has been falsely disabled and it is hurting my business! The email associated with my business account is *****@***.com**My husband, Timel McRae and I, Melanie Nesri, opened this account to support our small business, legally incorporated as "Secret Showroom Inc.". It has been a great tool to grow our business. However, we now believe it was falsely disabled today. **Many times when I tagged our products on our pictures, the tag was surprisingly disapproved for no reasons at all (no sexual pictures*no explicit* no violent* no nudity but simply our models posing in our collection or party dresses). **We sell party dresses and luxury clothing, so we have beautiful models that pose for us. Unfortunately, the algorithm sometimes sees our pictures as too explicit when it's not. This error has been affecting our business a lot. And we believe that due to this error, Instagram has disabled our account. It is not fair.**I'm appealing this decision to permanently deactivate my account as I do not violate Instagram rules. Please contact me as soon as possible at *****@***.com or *****@***.com****-***-******My business website is: www.secretshowroomboutique.com**I hope you can take out a few seconds of your day to help me get my business account back, it’s integral to the success of my business.**Best,**Melanie Nesri from Secret Showroom

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Facebook

Customer service issue
Reported by GetHuman-nesrime
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 27 customers so far
Similar issue to 66404 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-nesrime started working on this issue
Jul 7th, 2018 10:26pm
GetHuman-nesrime indicated the issue is not fixed yet.
Jul 8th, 2018 2:04am
GetHuman-nesrime indicated the issue is not fixed yet.
Jul 8th, 2018 11:29pm