Hello to whom it may concern, *I am writing here because I have tried to use the Instag...

GetHuman-gililimo's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gililimo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gililimo can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-gililimo's own words
Hello to whom it may concern, *I am writing here because I have tried to use the Instagram app purple background form where I can report a hacked account but it does not Work it says “INVALID PARAMETERS” and doesn’t let me send the form over. Please if you can forward this to the proper department *I received an email from instagram this morning stating that my password has changed. I did not change my password and never made any changes to my account. Someone has hacked or gained access to my account and I would appreciate if it can be recovered immediately. My original account handle was “LIVINXL*LIFE” and after doing a search it appears that who ever has access to my account has changed the name “jared******darius”. I would appreciate if this matter can be looked into immediately and resolved. This is my personal account with my personal pictures attached to it. I can send valid photo identification along with any other documents or supporting evidence that may be needed to handle this properly. The email on file is the same as I am emailing from now, *****@***.com *I can be reached here anytime. *Thank you very much *Joseph Gil Mizrahi

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Facebook

Customer service issue
Reported by GetHuman-gililimo
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 3 customers so far
Similar issue to 66343 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-gililimo started working on this issue
Jul 7th, 2018 8:36pm
GetHuman-gililimo indicated the issue is not fixed yet.
Jul 7th, 2018 10:00pm