Someone tried to login to my account. Now i can't get in
GetHuman858627's customer service issue with Facebook from July 2018
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman858627 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman858627 can let us know if they help or not.
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The issue in GetHuman858627's own words
On July *th I got a facebook notification on my phone. Thru text saying someone had tried to login to my account from the Dominicain Republic. I live in Missouri. I clicked that it wasnt me. Then tried to get on my fb account thru the fb app on my phone that i am always logged into. I never log out. It said my session had timed out. I tried to login and it said i needed to change my password. I did. Then it goes straight to "need login code" it says it is sending the code via SMS. But i never get it. The code that was sent to my email just wants another code (still not getting the SMS). I even tried verifing it was me by sending a pic of my ID. They sent an emaio back with a change password link. That link still wants this code i never receive. Plz help. I cant lose axcess to my account. A decade of pictures of my kids. And deceased husband and mother. No copies of those pics anywhere else. This is devastating!
GetHuman858627 did not yet indicate what Facebook should do to make this right.
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