Someone tried to login to my account. Now i can't get in

GetHuman858627's customer service issue with Facebook from July 2018

Help with my Facebook issue
On July *th I got a facebook notification on my phone. Thru text saying someone had tried to login to my account from the Dominicain Republic. I live in Missouri. I clicked that it wasnt me. Then tried to get on my fb account thru the fb app on my phone that i am always logged into. I never log out. It said my session had timed out. I tried to login and it said i needed to change my p***word. I did. Then it goes straight to "need login code" it says it is sending the code via SMS. But i never get it. The code that was sent to my email just wants another code (still not getting the SMS). I even tried verifing it was me by sending a pic of my ID. They sent an emaio back with a change p***word link. That link still wants this code i never receive. Plz help. I cant lose axcess to my account. A decade of pictures of my kids. And deceased husband and mother. No copies of those pics anywhere else. This is devastating!
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman858627
Jul 7th, 2018 - a mon ago
I have an issue with Facebook too
Seen by 16 customers so far
Similar issue to 66297 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman858627 started working on this issue
Jul 7th 6:58pm
GetHuman858627 indicated the issue is not fixed yet.
Jul 7th 7:12pm
GetHuman858627 indicated the issue is not fixed yet.
Jul 8th 6:14am
GetHuman858627 indicated the issue is not fixed yet.
Jul 8th 10:15pm