My Facebook account, Kaung Myint Myat Htoo was hacked recently. I wasn't aware of this...

GetHuman-thantzin's customer service issue with Facebook from July 2018

5 views | 66259 similar | 0 following
Help with my Facebook issue
GetHuman-thantzin's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-thantzin will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-thantzin can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-thantzin's own words
My Facebook account, Kaung Myint Myat Htoo was hacked recently. I wasn't aware of this until July *nd **** when both the email address I initially associated with Facebook (*****@***.com) and my password was changed. Almost immediately after I knew of this, I reported it and submitted both my passport picture and my id pictures in order to authenticate my identity. However, it's been two days since I submitted a report but I have not receive any emails back from Facebook. For further information, the phone number that was linked with the account, before getting hacked, was ***********. I have attached both my ID picture and my passport picture again. I beg of Facebook to cooperate with me during the process of recovering my account. Thanks!

GetHuman-thantzin did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-thantzin
Jul 7th, 2018 - 5 years ago
Seen by 5 customers so far
Similar issue to 66259 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-thantzin started working on this issue
Jul 7th, 2018 5:39pm
GetHuman-thantzin indicated the issue is not fixed yet.
Jul 8th, 2018 4:25pm
GetHuman-thantzin confirmed the issue is fixed. Hooray!
Jul 9th, 2018 2:30pm
GetHuman-thantzin indicated the issue is not fixed yet.
Jul 9th, 2018 2:37pm
GetHuman-thantzin indicated the issue is not fixed yet.
Jul 12th, 2018 2:57pm

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