hello! *My name is Alycia Bolanes, My brother Doug Bolanes Jr had a Facebook and when h...

GetHuman-alyciab's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alyciab will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-alyciab can let us know if they help or not.
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The issue in GetHuman-alyciab's own words
hello! *My name is Alycia Bolanes, My brother Doug Bolanes Jr had a Facebook and when he passed away in **** one of his friends changed his account to a memorial page, at the time i was perfectly fine with that, however over the years i have attempted to log in and i am unable to do so. There have been multiple issues with his account being a memorialized page. One of the issues being that some of his friends got unfriended and were unable to see old posts and photos of his. I was wondering if there was any way i would be able to access my brothers account again, I would like to have access for multiple reasons. I used to have all his account information but over the years i have lost it. I can give you any information you may need to ensure that I'm his sister, or that i used to have access to the account. Thank you so much for your time. Look forward to hearing from you. *Best, *Alycia Bolanes

GetHuman-alyciab did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-alyciab
Jul 7th, 2018 - 5 years ago
Not resolved
Seen by 39 customers so far
Similar issue to 66205 others
0 customers following this


GetHuman-alyciab started working on this issue
Jul 7th, 2018 3:59pm

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