Dear Facebook support team, **My name is Minh Thi from Viet Nam, **I am writing regardi...
GetHuman-minhthi's customer service issue with Facebook from July 2018
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Help with my Facebook issue
GetHuman-minhthi's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-minhthi will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-minhthi can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-minhthi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-minhthi's own words
Dear Facebook support team, **My name is Minh Thi from Viet Nam, **I am writing regarding my facebook account which was hacked yesterday morning ((** July ****) around *:** AM. the hacker changed my original email in both my ID and phone number. **my facebook account: https:**www.facebook.com*mintee.*** *The ID I registered : *****@***.com*my phone number : *** ********* *my nearest password : Sophiethi@*****I did not received any notification or email for this changing* therefore, I can not reset my password. I have been using this facebook account from **** with many memories on there. please help review my account for me to take it back. **for any further information you need, please feel free to contact me. **I look forward to hearing from you soon.
GetHuman-minhthi did not yet indicate what Facebook should do to make this right.
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