My name is Deborah Ann Holt. I have operated a Facebook account for several years with...

GetHuman857237's customer service issue with Facebook from July 2018

10 views | 65836 similar | 0 following
Help with my Facebook issue
GetHuman857237's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman857237 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman857237 can let us know if they help or not.
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The issue in GetHuman857237's own words
My name is Deborah Ann Holt. I have operated a Facebook account for several years with the email address of *****@***.com but we have since changed our carrier and my new email address is *****@***.com. I have cancelled the old Facebook account and attempted to open a new one but keep getting a message to say that I have been locked out. I tried again a couple of months later and managed to get a request for a photo to be reviewed. I sent the photo and I received a code (no *****) but when I try to log in to enter the code I am again locked out. I replied to this email explaining what has happened and that I need to be told the steps to rectify things but have received no reply. I am at my wits end and do not know what to do.*Cheers*Deb

GetHuman857237 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman857237
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 10 customers so far
Similar issue to 65836 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman857237 started working on this issue
Jul 7th, 2018 4:47am
GetHuman857237 indicated the issue is not fixed yet.
Jul 7th, 2018 7:32am
GetHuman857237 indicated the issue is not fixed yet.
Jul 8th, 2018 7:26am
GetHuman857237 indicated the issue is not fixed yet.
Jul 8th, 2018 7:26am

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