Someone has set up an account with extremely slanderous posts about myself, my family a...
GetHuman857037's customer service issue with Facebook from July 2018
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Help with my Facebook issue
GetHuman857037's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman857037 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman857037 can let us know if they help or not.
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The issue in GetHuman857037's own words
Someone has set up an account with extremely slanderous posts about myself, my family and someone else I do not know. They are creating risk to careers, character and personal safety as they’ve listed home towns and even home addresses in one instance. The police have been involved and have said Facebook needs to pull down the posts, however whenever we report the page and it’s posts we receive feedback to say it doesn’t breach guidelines. The page is clearly harassing us but yet Facebook will do nothing. The longer the posts are up, the more risk to us there is. All our employers have had to get involved as the posts could make us lose our jobs despite what has been posted been absolutely false information. If the posts aren’t taken down and the page allowed to continue as it is, we will be forced to push for a criminal investigation with the police.
GetHuman857037 did not yet indicate what Facebook should do to make this right.
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