Someone has set up an account with extremely slanderous posts about myself, my family a...

GetHuman857037's customer service issue with Facebook from July 2018

6 views | 65772 similar | 0 following
Help with my Facebook issue
GetHuman857037's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman857037 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman857037 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman857037's own words
Someone has set up an account with extremely slanderous posts about myself, my family and someone else I do not know. They are creating risk to careers, character and personal safety as they’ve listed home towns and even home addresses in one instance. The police have been involved and have said Facebook needs to pull down the posts, however whenever we report the page and it’s posts we receive feedback to say it doesn’t breach guidelines. The page is clearly harassing us but yet Facebook will do nothing. The longer the posts are up, the more risk to us there is. All our employers have had to get involved as the posts could make us lose our jobs despite what has been posted been absolutely false information. If the posts aren’t taken down and the page allowed to continue as it is, we will be forced to push for a criminal investigation with the police.

GetHuman857037 did not yet indicate what Facebook should do to make this right.

How GetHuman857037 fixed the problem

We are waiting for GetHuman857037 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman857037 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman857037
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 65772 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman857037 started working on this issue
Jul 7th, 2018 2:22am
GetHuman857037 indicated the issue is not fixed yet.
Jul 7th, 2018 6:24am
GetHuman857037 indicated the issue is not fixed yet.
Jul 8th, 2018 11:31am
GetHuman857037 indicated the issue is not fixed yet.
Jul 8th, 2018 2:33pm