I was informed that my marketplace was disabled because of a hacker due to the fact tha...

GetHuman-newt_'s customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-newt_ will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-newt_ can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-newt_'s own words
I was informed that my marketplace was disabled because of a hacker due to the fact that facebook uses goggle servers and that I had to buy google play card to correct the problem they informed me that I had to get * $** goggle play card an after they received them they told me that there was more issues an that I had to give them a $*** google play card I tried to call customer service and the number was always busy he sent me a e-mail to inform me that they needed another $*** google play card an the email informed me that I would receive the $*** back plus $** for my trouble it was on a facebook letter head I have been taken for $*** dollars an im on disability an I really didn't understand the situation but now I'm in extreme situation that I don't know how to get out of. The phone number is ***-***-**** anything you can do to help me would be amazing because now my bank account is over drawn.

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Facebook

Customer service issue
Reported by GetHuman-newt_
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 27 customers so far
Similar issue to 65705 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-newt_ started working on this issue
Jul 7th, 2018 12:26am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 7th, 2018 1:28am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 7th, 2018 2:16am
GetHuman-newt_ shared this issue with friends on Facebook
Jul 7th, 2018 2:18am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 7th, 2018 3:50am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 7th, 2018 3:51am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 7th, 2018 3:53am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 7th, 2018 7:00am
GetHuman-newt_ shared this issue with friends on Facebook
Jul 7th, 2018 7:03am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 7th, 2018 7:18am
GetHuman-newt_ shared this issue with your circles on Google+
Jul 7th, 2018 7:22am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 7th, 2018 2:49pm
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 9:53am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:04am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:05am
GetHuman-newt_ shared this issue with friends on Facebook
Jul 8th, 2018 10:06am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:16am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:18am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:19am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:19am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:24am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:28am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:29am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:31am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:42am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 10:45am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 7:44pm
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 8:22pm
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 8th, 2018 8:22pm
GetHuman-newt_ shared this issue with friends on Facebook
Jul 8th, 2018 8:22pm
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 10th, 2018 4:02am
GetHuman-newt_ indicated the issue is not fixed yet.
Jul 10th, 2018 5:10am