Phone Numbers Contact Information Customer Service Fix Common Issues Local Listings Get the App

I was informed that my marketplace was disabled because of a hacker due to the fact tha...

GetHuman-newt_'s customer service issue with Facebook from July 2018

27 views | 65705 similar | 0 following

Help with my Facebook issue

GetHuman-newt_'s next move: find and follow the right step-by-step guide.

Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-newt_ will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-newt_ can let us know if they help or not.

How Do I Report a Facebook Group?How Do Edit My Privacy Settings to Hide My Facebook Account?How Do I Report My Child's Picture Been Used Without Permission to Facebook?How Do I Turn on Push Notifications for My Facebook?How Do I Remove a Review from My Business Page on Facebook?

If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center

If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.

Top Tip from another customer

If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.

The issue in GetHuman-newt_'s own words

I was informed that my marketplace was disabled because of a hacker due to the fact that facebook uses goggle servers and that I had to buy google play card to correct the problem they informed me that I had to get * $** goggle play card an after they received them they told me that there was more issues an that I had to give them a $*** google play card I tried to call customer service and the number was always busy he sent me a e-mail to inform me that they needed another $*** google play card an the email informed me that I would receive the $*** back plus $** for my trouble it was on a facebook letter head I have been taken for $*** dollars an im on disability an I really didn't understand the situation but now I'm in extreme situation that I don't know how to get out of. The phone number is ***-***-**** anything you can do to help me would be amazing because now my bank account is over drawn.

GetHuman-newt_ did not yet indicate what Facebook should do to make this right.

I have an issue with Facebook too

How GetHuman-newt_ fixed the problem

We are waiting for GetHuman-newt_ to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

My page has been disabled because I can't verify it due to the fact I've been log...my facebook account was disabled due to unknown reason. i submitted the appeal mo...I oppose the decision to disable my account because he was the victim of a Hacker...My Facebook account was hacked I believe and now its disabled because the hacker...I can not loving to facebook app due to the fact it is saying it is down for mani...You disabled my account this morning due to the fact that I recently changed my f...hi there.*my facebook id is disabled due to some reason.*i want my id back becaus...

Do you have a customer issue as well?

We can help you get Facebook's attention and get better help faster. Tap below to get started.

Help from Real People?

If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.

Chat with a Live Expert

Having Facebook issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...For better results, write at least 100 characters

Your emailThis email address isn't valid

Follow this issue

See how GetHuman-newt_ fixes it.

Your emailThis email address isn't valid

Facebook

Customer service issue

Reported by GetHuman-newt_

Jul 7th, 2018 - 4 years ago

I have an issue with Facebook too

Fixed

Seen by 27 customers so far

Similar issue to 65705 others

0 customers following this

Follow this issue to see how it gets fixed

Items needed

Email on Account

Phone number on Account

Name of Account Holder

Photo of Passport or Driver's License