My account unexpectedly had to go through a security check, which prompted me to identi...

GetHuman855552's customer service issue with Facebook from July 2018

4 views | 65472 similar | 0 following
Help with my Facebook issue
GetHuman855552's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman855552 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman855552 can let us know if they help or not.
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The issue in GetHuman855552's own words
My account unexpectedly had to go through a security check, which prompted me to identify my friends in pictures and then change the password.**The process got hung up and wouldn't complete and had to be done again. I tried logging in with the new passwords I'd selected but nothing will work. **I needed to reset the password, but the email address associated with my account no longer exists. I had changed the email for my account in the past, but it will still only send the reset to this older, defunct email (I don't have a mobile number associated or "trusted friends")**So I need help recovering my account when I don't have the password or email. I can verify any other info needed. Thanks for any assistance.

GetHuman855552 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman855552
Jul 6th, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 65472 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman855552 started working on this issue
Jul 6th, 2018 6:05pm
GetHuman855552 indicated the issue is not fixed yet.
Jul 7th, 2018 7:17pm

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