Someone has hacked my account and changed some details including my phone number and my...

GetHuman854556's customer service issue with Facebook from July 2018

4 views | 65214 similar | 0 following
Help with my Facebook issue
GetHuman854556's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman854556 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman854556 can let us know if they help or not.
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The issue in GetHuman854556's own words
Log in ... Someone has hacked my account and changed some details including my phone number and my name. I don't know anything else. Probably looking for bank details. I have screenshots. I haven't been on my account in a few days because he's changed the password. Email reset won't work as the email for the account was deactivated years ago. *I need the account frozen and the password reset, to THIS EMAIL. *Thankyou for your help.
There is no other way for me to reset my account, as my phone number was changed by the hacker from inside my account, and the email is deactivated. The account name is now Taufiqur Rohman (in all caps), it was originally under my name, Edwin Henrich.
Resetting my password from the inside. Freezing*deleting the account if its not possible. I can't stress this enough: someone who's not me took my account with years of contacts and personal info. I can't use half the apps on my phone now because of facebooks connectivity.
Tried and tested (failed): E-mail reset, phone number reset, entering old password.
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Facebook

Facebook
Customer service issue
Reported by GetHuman854556
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 65214 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman854556 started working on this issue
Jul 6th, 2018 1:50pm
GetHuman854556 indicated the issue is not fixed yet.
Jul 6th, 2018 1:54pm

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