My name is Nicholas Dunn. I set up my Facebook account in **** with an old email addres...

GetHuman854156's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman854156's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman854156 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman854156 can let us know if they help or not.
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The issue in GetHuman854156's own words
My name is Nicholas Dunn. I set up my Facebook account in **** with an old email address which I no longer have access to and it logged me out the other day and I cannot log back in or recover my password as the emails sent for verification are going to an account I cannot access any more. **I want to get back into my Facebook account as it holds pictures and memories that I no longer have access to that are very important to me. I will answer any security questions I can to regain access. **I have been trying for * days to regain access reading all of your forums and message boards and each is more useless than the next. I am thoroughly unimpressed with the way your security is set up and the fact I cannot speak to a customer service representative is quite frankly embarrassing and has led to me becoming extremely frustrated with Facebook as a company. **I want access to my account again and I want it quickly. A speedy response would be greatly appreciated. **I look forward to hearing back from you. **Kind Regards, **Nick Dunn
GetHuman854156 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman854156
Jul 6th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 65061 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman854156 started working on this issue
Jul 6th, 2018 9:46am
GetHuman854156 indicated the issue is not fixed yet.
Jul 6th, 2018 3:28pm
GetHuman854156 indicated the issue is not fixed yet.
Jul 8th, 2018 8:28am