Originally my phone was broken and I was unable to gain access to my account when I pur...
GetHuman848669's customer service issue with Facebook from July 2018
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The issue in GetHuman848669's own words
Originally my phone was broken and I was unable to gain access to my account when I purchased a new phone... because I was still logged in on the old phone. When I purchased a new phone I was not given the same number because it was a different service provider. It was sending a recovery code Via SMS to my old number which was, ***-***-****. For some reason when I chose the option to have a recovery code sent to my email address it would not allow me to use it. I tried it so many times I lost count. In the end I had to create a new account... since then I have broken my phone...again. now I have another phone and I'm trying to recover the last account that I created. Or either account would be fine with me however the e-mail verification codes that they send me do not work and they are still trying to send the verification code Via SMS to the old original number.. when I see the option to send the SMS to the new number I never get the code... so now I have two accounts floating around and unable to access either account...*I have tried everything I was told to do to the letter . meticulously. Nothing works...
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