Originally my phone was broken and I was unable to gain access to my account when I pur...

GetHuman848669's customer service issue with Facebook from July 2018

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The issue in GetHuman848669's own words
Originally my phone was broken and I was unable to gain access to my account when I purchased a new phone... because I was still logged in on the old phone. When I purchased a new phone I was not given the same number because it was a different service provider. It was sending a recovery code Via SMS to my old number which was, ***-***-****. For some reason when I chose the option to have a recovery code sent to my email address it would not allow me to use it. I tried it so many times I lost count. In the end I had to create a new account... since then I have broken my phone...again. now I have another phone and I'm trying to recover the last account that I created. Or either account would be fine with me however the e-mail verification codes that they send me do not work and they are still trying to send the verification code Via SMS to the old original number.. when I see the option to send the SMS to the new number I never get the code... so now I have two accounts floating around and unable to access either account...*I have tried everything I was told to do to the letter . meticulously. Nothing works...

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Facebook

Customer service issue
Reported by GetHuman848669
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 63486 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman848669 started working on this issue
Jul 4th, 2018 10:23am
GetHuman848669 shared this issue with friends on Facebook
Jul 4th, 2018 11:22am
GetHuman848669 indicated the issue is not fixed yet.
Jul 5th, 2018 11:42am
GetHuman848669 shared this issue with friends on Facebook
Jul 5th, 2018 11:43am
GetHuman848669 indicated the issue is not fixed yet.
Jul 5th, 2018 11:59am

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