To whom it may concern***I have recently upgraded my phone to note *, the earlier phone...

GetHuman-vithia's customer service issue with Facebook from July 2018

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The issue in GetHuman-vithia's own words
To whom it may concern***I have recently upgraded my phone to note *, the earlier phone ive traded in when upgraded, complety unaware that i needed it for *step verification. *I can receive email also since the email address ive registered to open the account was an old email address.**Please help me retrieve back my account. **I know all my passwords but just cant verify through mobile sms or email. I did update my email and number but not sure what went wrong.**My facebook ID is : vithia***My email address used to register facebook : *****@***.com**My old phone number used on facebook : *************My new number : **************My new email address : *****@***.com*.*Please help me retrive back my account facebook

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Facebook

Customer service issue
Reported by GetHuman-vithia
Jul 4th, 2018 - 5 years ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 63408 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-vithia started working on this issue
Jul 4th, 2018 7:08am
GetHuman-vithia indicated the issue is not fixed yet.
Jul 4th, 2018 10:02am

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