My name is Kristin Doss. I created an account in November **** and lost the password al...

GetHuman846895's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman846895's own words
My name is Kristin Doss. I created an account in November **** and lost the password almost immediately. I've had a new accoubt for * years. Yesterday I was informed by several family members and friends that my old account was hacked and adding all of my friends. I reported the other account (Kristin Elizabeth Doss) and had several others also report it. This morning MY ACCOUNT, with all of my pregnancy and childrens pictures and updates was disabled by you for pretending to be the Indian who hacked my old account. I would like my account back and the other disabked and it will not let me contact you. I hope this works.
GetHuman846895 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman846895
Jul 3rd, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 62962 others
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Timeline
GetHuman846895 started working on this issue
Jul 3rd, 2018 6:58pm