I noticed someone else was logged in to my facebook account. I logged them out and myse...

GetHuman-bwojci's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman-bwojci's own words
I noticed someone else was logged in to my facebook account. I logged them out and myself out. my old email address that was hacked is attached to it. I did not remember my password, so asked for code to be emailed. they texted a code to my phone to put in. I did not do that. I opened another account with same name and new email address. I realize now that was not the right thing to do. please help.
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Customer service issue
Reported by GetHuman-bwojci
Jul 3rd, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 62805 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-bwojci started working on this issue
Jul 3rd, 2018 3:50pm
GetHuman-bwojci indicated the issue is not fixed yet.
Jul 5th, 2018 1:17pm
GetHuman-bwojci indicated the issue is not fixed yet.
Jul 7th, 2018 12:53am