I'm pretty upset because I have been dealing with this issue for about a week and I spo...
GetHuman845778's customer service issue with Facebook from July 2018
Help with my Facebook issue
First: share to improve GetHuman845778's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman845778's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman845778 will want to follow the link below to head to their help center. We will check on GetHuman845778 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman845778 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman845778's own words
I'm pretty upset because I have been dealing with this issue for about a week and I spoke with a Facebook representative who basically told me there was nothing he could do.**I would like to add a shop to my Facebook Business page. I work for a company and we have a rental inventory online. I need each product to redirect to our website for checkout. Every tutorial I have seen gives this option and does not require shipping options. The representative told me he thinks I have a test version of the shop that does not give this option but he did not tell me who to speak to to resolve this problem as he said because it is a self-service feature I should be able to figure it out. It's very frustrating because there is obviously something different with my version of Facebook shop and it won't give me the options I need to bring my products to a Facebook audience. Any assistance would be appreciated. This is our page: www.facebook.com*videohousepittbsurgh**The representative also told me it is because I am using a Business template. I tried the other templates and got the same result.
GetHuman845778 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman845778 fixed the problem
We are waiting for GetHuman845778 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.