I'm pretty upset because I have been dealing with this issue for about a week and I spo...

GetHuman845778's customer service issue with Facebook from July 2018

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The issue in GetHuman845778's own words
I'm pretty upset because I have been dealing with this issue for about a week and I spoke with a Facebook representative who basically told me there was nothing he could do.**I would like to add a shop to my Facebook Business page. I work for a company and we have a rental inventory online. I need each product to redirect to our website for checkout. Every tutorial I have seen gives this option and does not require shipping options. The representative told me he thinks I have a test version of the shop that does not give this option but he did not tell me who to speak to to resolve this problem as he said because it is a self-service feature I should be able to figure it out. It's very frustrating because there is obviously something different with my version of Facebook shop and it won't give me the options I need to bring my products to a Facebook audience. Any assistance would be appreciated. This is our page: www.facebook.com*videohousepittbsurgh**The representative also told me it is because I am using a Business template. I tried the other templates and got the same result.
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Facebook

Customer service issue
Reported by GetHuman845778
Jul 3rd, 2018 - 10 mons ago
I have an issue with Facebook too
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GetHuman845778 started working on this issue
Jul 3rd, 2018 2:52pm