Hacked or Disabled FB account **Hello, *My name is Carla Pellegrino and I have * accoun...

GetHuman845771's customer service issue with Facebook from July 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman845771's own words
Hacked or Disabled FB account **Hello, *My name is Carla Pellegrino and I have * accounts in FB since ***** I am an executive Chef and because many awards and TV presence I became a celebrity Chef and have been comunicating and raising my followers in FB since ****, I have about **.*** followers between the * accounts, one public person, one business, and my personal which it is my main profile and has **.*** followers and of us the one Disabled (hopefully by FB) yesterday * My accounts are hooked with a purpose email address (*****@***.com) due to the heavily income of notifications ** However I’ve got an email yesterday in my personal account saying that I had problem on logging in (very strange since my account was NOT linked with email address)... *then I realized that I could not log in, i*Changed my password and logged back in for few hours, *Then I was asked if I was myself or a Fake profile, which seems really strange since my ID can be verified easily and FB had my credicards on file for my pages and my biz pages are linked to my main account for ** years* I feel insulted, but however I verified my ID sent them my drivers license copy (now I am REALLY worried about it) for * times with diffferent message explano h and asking for explanations *No one has Never got back to me *Basically my * accounts are disable since if I cannot access my main, I also cannot access my pages with at* still alive *I need my followers for my carrier and to keep my networking going fir my life *I really need to find out if I was hacked or if this outrageous situation it is legit *And in that case what do I have to do* how do I have to proceed to recover my account **Please have a human being look into my issue and getting back to me soon*Thank you *Carla
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Facebook

Customer service issue
Reported by GetHuman845771
Jul 3rd, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 17 customers so far
Similar issue to 62735 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman845771 started working on this issue
Jul 3rd, 2018 2:49pm
GetHuman845771 shared this issue with followers on Twitter
Jul 3rd, 2018 2:50pm
GetHuman845771 indicated the issue is not fixed yet.
Jul 3rd, 2018 3:54pm
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Jul 3rd, 2018 5:22pm
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Jul 3rd, 2018 5:24pm
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Jul 6th, 2018 10:14pm
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Jul 6th, 2018 10:15pm
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Jul 10th, 2018 12:41am
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Jul 12th, 2018 8:42pm
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Jul 12th, 2018 8:43pm