Have a new phone using a new SIM card. Same ph *. Try logging into Facebook but it wa...
GetHuman844985's customer service issue with Facebook from July 2018
Help with my Facebook issue
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Before contacting them, items GetHuman844985 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman844985's own words
Have a new phone using a new SIM card. Same ph *. Try logging into Facebook but it wants to send the code for me to log into to my old e-mail address which does not exist anymore, have not used the old email address xxxcomcast.net in years. I use my gmail email account, so I must have not updated that. Anyway, when I type in to sign in using my phone * it will send me the code. When I put the code in it is making me a brand new user account which I do not want. I want to use my existing account but cannot log into it Stephanie-Garbeth Bednar.
GetHuman844985 did not yet indicate what Facebook should do to make this right.
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