My account was hacked and then I was almost immediately locked out of my account and I...

GetHuman842402's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman842402's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman842402 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman842402 can let us know if they help or not.
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The issue in GetHuman842402's own words
My account was hacked and then I was almost immediately locked out of my account and I’m unnable to get back in from any device. Friends are telling me my account is still active. But I’m locked out. If says it’s sending me a coded through SMS, which I never see. It says to go to code generator which I don’t have access to as long as I can’t get in to my account. Yesterday, my husband sent an email asking them to contact me, which they haven’t done. I’ve been locked out for * days! HELP!
GetHuman842402 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman842402
Jul 2nd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 61819 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman842402 started working on this issue
Jul 2nd, 2018 4:58pm
GetHuman842402 indicated the issue is not fixed yet.
Jul 12th, 2018 12:44pm