Can’t access my Facebook account

GetHuman-dorraagr's customer service issue with Facebook from July 2018

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61521 similar
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0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dorraagr will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dorraagr can let us know if they help or not.
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The issue in GetHuman-dorraagr's own words
Providing Facebook with a new email address and restoring my account ... I have forgotten my password and I don’t have access to my email (*****@***.com). I have asked to change to another email (*****@***.com). I have done the trusted contacts thing and it says that a link was sent to my email to reset. I receive nothing every time. I even tried with a different email address. The link never comes to my inbox or spam emails. It is very frustrating.
I haven’t received the restoration link on email
Anyway
I have been on Facebook wih the same account since ****
Tried contacting yahoo, but they cannot give me access to my old email
I have an issue with Facebook too
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Facebook

Access
Customer service issue
Reported by GetHuman-dorraagr
Jul 2nd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 61521 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dorraagr started working on this issue
Jul 2nd, 2018 10:55am
GetHuman-dorraagr indicated the issue is not fixed yet.
Jul 2nd, 2018 10:59am
GetHuman-dorraagr indicated the issue is not fixed yet.
Jul 2nd, 2018 11:56am
GetHuman-dorraagr indicated the issue is not fixed yet.
Jul 2nd, 2018 11:56am
GetHuman-dorraagr indicated the issue is not fixed yet.
Jul 2nd, 2018 11:59am
GetHuman-dorraagr indicated the issue is not fixed yet.
Jul 3rd, 2018 11:56am
GetHuman-dorraagr indicated the issue is not fixed yet.
Jul 3rd, 2018 11:57am