Around * weeks ago I went to change my password on my FB account* something went wrong...

GetHuman-janleyjk's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman-janleyjk's own words
Around * weeks ago I went to change my password on my FB account* something went wrong and since then I've tried everything inc. contacting my trusted friends to try and recover my account, but all the keeps coming up is an very very old account which I thought had been deleted. I've tried putting in an email address*mob no. so I can receive reset codes but I keep getting a message saying that both are already in use!
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Customer service issue
Reported by GetHuman-janleyjk
Jul 2nd, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 61502 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-janleyjk started working on this issue
Jul 2nd, 2018 10:04am
GetHuman-janleyjk indicated the issue is not fixed yet.
Jul 2nd, 2018 12:40pm
GetHuman-janleyjk indicated the issue is not fixed yet.
Jul 3rd, 2018 8:20am
GetHuman-janleyjk indicated the issue is not fixed yet.
Jul 5th, 2018 11:10am