I asked for my password for one of my Facebook accounts to be reset. They sent a code...

GetHuman-hyertrav's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman-hyertrav's own words
I asked for my password for one of my Facebook accounts to be reset. They sent a code. When I entered it and reset my password but I still was not able to get signed in. I tried again and was told that I needed to upload a photo of my driver's license to prove it was me which I did. I still can't get in and I keep getting looped back to upload my photo ID over and over. Facebook can email me back .
GetHuman-hyertrav did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hyertrav fixed the problem
I had to e-mail back & forth with facebook support several times but they were able to send me a link to access my account.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-hyertrav
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
GetHuman-hyertrav shared how to fix
Seen by 6 customers so far
Similar issue to 61158 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-hyertrav started working on this issue
Jul 1st, 2018 9:51pm
GetHuman-hyertrav shared this issue with friends on Facebook
Jul 1st, 2018 9:51pm
GetHuman-hyertrav indicated the issue is not fixed yet.
Jul 1st, 2018 11:37pm
GetHuman-hyertrav confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 1:50am