I got onto my Facebook app and a pop up appeared and then logged me out and I tried log...

GetHuman839903's customer service issue with Facebook from July 2018

Help with my Facebook issue
The issue in GetHuman839903's own words
I got onto my Facebook app and a pop up appeared and then logged me out and I tried logging back in and i couldn’t remember my password, well I thought, no big deal, I’ll just change my password through my email or phone number and when I try typing in either one, it says there is no account with that email or phone number. I type in my name and it says the same thing. I uninstalled the app the reinstalled it. I also tried through my web browser and get the same problem. Now I cannot access my account, business page, nor Facebook messenger.
GetHuman839903 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman839903
Jul 1st, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 61132 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman839903 started working on this issue
Jul 1st, 2018 9:14pm
GetHuman839903 indicated the issue is not fixed yet.
Jul 1st, 2018 10:17pm
GetHuman839903 indicated the issue is not fixed yet.
Jul 3rd, 2018 1:34am