Hi Facebook, over the past couple weeks, a virus called "Roblexx has been posting rando...

GetHuman839687's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman839687's own words
Hi Facebook, over the past couple weeks, a virus called "Roblexx has been posting random things on my wall and some of the things are innapropriate. I changed my password and tried to delete it cuz I thought it was an app I accidentally downloaded, but I can't seem to figure out how to stop it and it's really worrying me. **I left them on my page so you guys could see what it was before I deleted it. If you guys could please help me with this very concerning issue that would be wonderful. I would like to stop this from happening in the future.**Thank you so much
GetHuman839687 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman839687
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 61083 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
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Name of Account Holder
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Timeline
GetHuman839687 started working on this issue
Jul 1st, 2018 7:38pm
GetHuman839687 indicated the issue is not fixed yet.
Jul 1st, 2018 8:45pm
GetHuman839687 indicated the issue is not fixed yet.
Jul 1st, 2018 8:46pm
GetHuman839687 indicated the issue is not fixed yet.
Jul 1st, 2018 8:46pm
GetHuman839687 confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 5:45pm