Hi Facebook, over the past couple weeks, a virus called "Roblexx has been posting rando...
GetHuman839687's customer service issue with Facebook from July 2018
Help with my Facebook issue
GetHuman839687's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman839687 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman839687 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman839687's own words
Hi Facebook, over the past couple weeks, a virus called "Roblexx has been posting random things on my wall and some of the things are innapropriate. I changed my password and tried to delete it cuz I thought it was an app I accidentally downloaded, but I can't seem to figure out how to stop it and it's really worrying me. **I left them on my page so you guys could see what it was before I deleted it. If you guys could please help me with this very concerning issue that would be wonderful. I would like to stop this from happening in the future.**Thank you so much
GetHuman839687 did not yet indicate what Facebook should do to make this right.
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