The account Antoinette Manous is my original account I was hacked through messenger, al...

GetHuman-changedb's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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GetHuman-changedb's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-changedb will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-changedb can let us know if they help or not.
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Before contacting them, items GetHuman-changedb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-changedb's own words
The account Antoinette Manous is my original account I was hacked through messenger, all of my information to get back in my account was changed. Whoever is the original owner of the email address *****@***.com is who has locked me out of my account. I would like access to my account I have pictures of my family, my mother's **th birthday my grandchildren my baby girls graduation in ****. If you look back in your records the only email that had been attached to that account was *****@***.com if you can help me resolve this I would appreciate it, if not I will have authorities to look into it. Here is evidence that I was hacked and the IP address **.***.***.***, operating system: Linux,. I just want access back to my account.

GetHuman-changedb did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-changedb
Jul 1st, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 61018 others
0 customers following this

Timeline

GetHuman-changedb started working on this issue
Jul 1st, 2018 6:08pm

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