I don't have the same phone number and I forgot my password and I cannot get the person...

GetHuman-rorowils's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman-rorowils's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rorowils will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rorowils can let us know if they help or not.
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The issue in GetHuman-rorowils's own words
I don't have the same phone number and I forgot my password and I cannot get the person to give me the code that they're sending. This is like the tenth time I've reached out to try to get my Facebook account going again. My wife passed away last March and I logged off and went off the grid but I'm ready to get back on to it if somebody could please reach out to me and help me that would be great because I have a lot of family stuff on there that I like to get back
GetHuman-rorowils did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-rorowils
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 60969 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rorowils started working on this issue
Jul 1st, 2018 5:04pm
GetHuman-rorowils indicated the issue is not fixed yet.
Jul 2nd, 2018 9:20pm
GetHuman-rorowils indicated the issue is not fixed yet.
Jul 2nd, 2018 9:21pm
GetHuman-rorowils indicated the issue is not fixed yet.
Jul 6th, 2018 12:17am