Hey, I was wondering, why haven't you gotten rid of a clearly fake account of my grandm...

GetHuman839303's customer service issue with Facebook from July 2018

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The issue in GetHuman839303's own words
Hey, I was wondering, why haven't you gotten rid of a clearly fake account of my grandmother. I know at least * people, including me, have reported the account cause we know it is fake. It is pissing me and multiple others in my family off because we don't want them to put anything and change people's opinions of her. We have LOTS of evidence it isn't her. We even asked her if it was her and she told us that she hasn't been on a computer in over a year, let alone on Facebook. Also, she doesnt have a smartphone, yet, the person behind the fake account has screenshotted the profile picture ON A SMARTPHONE. You guys have had about a month to fix this, either you take care of it, or I'm gonna have to take care of it my own way. Thank you and have a great rest of your day.
GetHuman839303 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman839303
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 60966 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman839303 started working on this issue
Jul 1st, 2018 5:00pm
GetHuman839303 indicated the issue is not fixed yet.
Jul 1st, 2018 6:01pm